Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alhassan Benedict Kargbo

Beltsville,MD

Summary

Experienced with providing technical support and IT consulting services. Utilizes problem-solving skills to streamline processes and improve operational efficiency. Knowledge of system integration, client communication, and team collaboration to ensure successful project delivery.

Outgoing and analytical, well-suited for roles requiring technical problem-solving and client collaboration. Possesses foundational understanding of IT systems and software, coupled with strong skills in troubleshooting and system optimization. Dedicated to delivering impactful solutions that enhance operational efficiency and client satisfaction.

Overview

1
1
year of professional experience

Work History

Assistant IT Consultant

Apex Bank Sierra Leone
07.2023 - 11.2024
  • Collaborated with project teams to develop custom software solutions tailored to client needs.
  • Provided crucial assistance during server migrations, minimizing disruptions to business operations.
  • Assisted in hardware upgrades and installations, improving overall infrastructure capabilities.
  • Maximized network uptime by proactively monitoring systems and addressing potential issues before escalation.
  • Conducted regular backups of critical data, safeguarding against potential loss in case of system failure.
  • Supported remote employees by troubleshooting connectivity issues and providing guidance on best practices for secure remote work environments.
  • Enhanced system performance by conducting thorough IT audits and identifying areas for improvement.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Inspected equipment, assessed functionality, and optimized controls.

Education

Bachelor of Science - Computer Engineering

Saint Monica University
05-2023

Skills

  • Remote support
  • IT compliance
  • Hardware maintenance
  • Server management
  • Helpdesk management
  • Root-cause analysis
  • Information security
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Software installation
  • Operating system configuration
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Task prioritization
  • Analytical thinking
  • Professionalism
  • Strategic planning

Timeline

Assistant IT Consultant

Apex Bank Sierra Leone
07.2023 - 11.2024

Bachelor of Science - Computer Engineering

Saint Monica University
Alhassan Benedict Kargbo