Alhassane Diallo
Hilliard,USA
Summary
Analytical security operations leader with expertise in incident response, team collaboration, and efficiency enhancement. Skilled in training personnel and implementing proactive security measures. Committed to fostering strong relationships with clients and team members while driving team success and delivering positive outcomes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Captain
Securitas Security Services USA
Hilliard, Ohio
06.2025 - Current
- Supervised security personnel and coordinated daily shifts and assignments.
- Conducted regular training sessions to enhance team skills and performance.
- Maintained accurate records of incidents, activities, and personnel performance.
- Collaborated with team members to respond effectively to security incidents.
- Prepared incident reports detailing security issues and responses for management review.
- Conducted investigations into incidents of unauthorized access, system failures, and other potential security breaches.
- Developed and implemented strategies for improving the overall efficiency of the security system operations.
- Participated in emergency drills to ensure readiness for real-life scenarios.
Control Room Operator/Supervisor
Securitas
Hilliard, Ohio
06.2024 - 06.2025
- Implemented and maintained comprehensive security protocols, including access control, CCTV monitoring, and alarm systems, operating with lenel system.
- Monitored and controlled access to facilities to ensure only authorized personnel were permitted entry, maintaining high security standards.
- Monitored alarm systems and responded promptly to alerts, coordinating with law enforcement or emergency personnel.
- Operated alarm systems to respond promptly to incidents and maintain secure environments.
- Trained new operators on control room procedures, system functionalities, and emergency response protocols.
- Led a team of security officers, providing clear instructions, training, and support to ensure the safety and security of AWS.
- Implemented ongoing training programs for security staff, enhancing their skills in conflict resolution, customer service, and security best practices.
- Conducted regular patrols and surveillance using CCTV systems to detect and respond to any suspicious activity or breaches.
- Collaborated with team members to enhance overall efficiency in monitoring operations and response times.
- Demonstrated professionalism and responsibility through efficient communication with guards and clients.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Used security software and access control systems Lenel to monitor personnel movement and control door access.
Crew Member
Wendy's
12.2022 - 01.2024
- Participated in team meetings and training sessions to improve product knowledge.
- Demonstrated strong knowledge of food safety and sanitation procedures.
- Prepared a wide variety of dishes, ensuring high-quality and consistent food standards.
- Managed day-to-day operations, inventory control, and supplier relations.
- Efficiently handled cash transactions, ensuring accuracy and customer satisfaction.
- Operated kitchen equipment to prepare food items efficiently and safely.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Warehouse Operator
Amazon
06.2023 - 08.2023
- Proven track record in optimizing warehouse operations, reducing errors, and maintaining high standards of safety and efficiency.
- Utilized scanners and RF devices for accurate tracking of inventory and shipments.
- Packaged items for shipment according to customer specifications and satisfaction.
- Implemented safety protocols, ensuring secure working environment and reducing accident risks.
- Conducted regular inspections and implemented best practices to maintain compliance and enhance warehouse safety.
Education
High School Diploma -
Hilliard Bradley High School
Hilliard, OHSkills
- Emergency response
- Incident management
- Surveillance Techniques
- Safety Protocols
- Ticketing Systems (SIM Ticketing)
- System monitoring
- Attention to Detail
- Customer Relationship Management
- Customer relations
- Client communication
- Communication Protocols
- Proactive approach
- Creative Problem Solving
- Team Collaboration
- Leadership
- Bilingual in English and Fulani
- Software proficiency
Certification
AWS Medal for Good security Work
Community Service
Cellou electrical and construction, Banjul, Gambia, Performed construction tasks such as concrete work, Collaborated with team members to coordinate workflow and meet project deadlines, Assisted in the installation of electrical systems, Poured concrete into molds or forms ensuring even distribution for solid foundations, Electrical installations and equipment to make sure are safe
Languages
- English
- Arabic
Timeline
Captain
Securitas Security Services USA
06.2025 - Current
Control Room Operator/Supervisor
Securitas
06.2024 - 06.2025
Warehouse Operator
Amazon
06.2023 - 08.2023
Crew Member
Wendy's
12.2022 - 01.2024
High School Diploma -
Hilliard Bradley High School