Alhassane Traore

• Answering questions about products, promotions, and store policies.

• Introducing new technology, sales tools, or techniques to improve efficiency and team performance.

• In fast-paced environments, managers need to make quick, effective decisions that affect the team's daily performance.

• Conducting ongoing training programs to improve sales techniques, product knowledge, and customer service skills.

• Resolving customer complaints or issues with professionalism and empathy.

• Handling telephone calls over the desk, improving customers' knowledge of products and services.

• Providing furniture recommendations and helping customers to find what they need.

• Placing customer orders in computer, scheduling delivery date if it is in stock and checking daily customer products availability in back order.

• Performing cash, card, and check transactions to complete customer purchases.

Overseeing daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Appling strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Assisted users on call and email in resolving technical issues with software and hardware, which can range from simple password resets to complex network issues or other technology related problems.

• Diagnosed and analyzing issues reported by users, guiding them step-by step solution or escalating the problem to higher-level support if necessity.

• Managed the windows active directory groups by adding, moving or deleting users or devices in server.

• Remotely access users' systems to diagnose and resolve issues directly or guide users through troubleshooting.

• Maintained workplace internal IT infrastructure, providing support to employees, and ensuring daily operations run smoothy.

• Installed, updating, maintaining workplace devices and replacing computer hardware.

• Configuring IP addresses statically or dynamically.

• Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.

• Designed and evaluated WAN and LAN connectivity technologies.

• Diagnosed hardware issues, replacing faulty components and upgrading systems.

• Troubleshooted hardware and software issues, and getting solutions to fix them.

• Ran diagnostic tools to detect malicious software, removing it, and installing antivirus programs.

• Resolved connectivity problem, configuring IP addresses, setting up office network.

• Managed networks, including setting up routers, switches, and ensuring connectivity across devices.

• Linked computers to network and peripheral equipment.

• Performed troubleshooting to correct computer hardware and software malfunctions.