Alhom Carrenca
Woodland Hills,CA
Summary
- Dynamic Server with over 6 years experience in FOH, experience in all roles.
- Engaging communicator with exceptional customer service and food handling skills.
- Memorizes menu items and orders, upselling additional products and taking accurate drink and food orders.
- Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality.
- Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers.
- Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
- High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
10
10
years of professional experience
Work History
Guest Service Expert (Server)
Ritz-Carlton
Santa Barbara, CA
12.2021 - Current
- Provided excellent service and accomodations to guests in a luxury setting
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided highest quality customer service standards by anticipating customer needs.
- Demonstrated excellent knowledge of reservations processes and time management during peak periods.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Refilled drinks and checked with diners to meet specific needs.
Server
Pinstripes
San Mateo, CA
11.2019 - 08.2020
- Luxury full service bowling, bocce, bistro, and banquets.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Providing exceptional service where attention to detail is a focus in large corporate events that are booked
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Angelicas
Redwood City, CA
03.2021 - 12.2021
- Upscale Latin restaurant in Peninsula within Bay Area
- Provided excellent service in a fast paced, fine dining setting
- Served food and beverages to patrons and immediately remedied issues with orders.
- Served plated dinners, oversaw buffet-style dinners
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Relayed orders and special requests to cooks.
Server and Bartender
Arts Table
Santa Monica, CA
04.2023 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
BJ's Restaurant & Brewhouse
Woodland Hills, CA
12.2023 - Current
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
The Independence
Santa Monica, CA
07.2022 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
Lead Server
Margos
Santa Monica, CA
03.2023 - 11.2023
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Food Runner
Milagros Latin Kitchen
Redwood City, CA
08.2016 - 12.2018
- Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy. - Checked tables and refilled condiments that were running low.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences. Assisted servers with table settings and beverage refills during busy periods. - Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Offered insight into menu items to answer customer questions.
Communicated with seated guests for outstanding customer service
Case Manager's Assistant
Caminar
San Mateo, CA
05.2021 - 10.2021
- Collaborated with social workers to support clients treatment needs.
- Prioritized calls, messages and email to smoothly manage case-related communications.
- Prepared weekly and monthly reports outlining clients' compliance with case plans.
- Handled support tasks such as office supplies and meeting schedules to support senior case managers with workloads.
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
- Observed safety protocols to minimize accidents and spread of disease.
- Maintained confidential client documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to clients
Host/Food Runner
Jacks Bar And Restaurant
San Mateo, CA
12.2018 - 10.2019
- Notified server after seating parties in section to facilitate prompt service.
- Answered telephone to provide dining information and take party reservations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- communicated with kitchen staff as expo and brought food to guest tables as food runner
Teachers Assistant
Foootsteps Childcare
Belmonot, CA
08.2014 - 04.2016
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Distributed classroom materials, pencils, paper and art materials.
- Supervised students and maintained security throughout school buildings and on field trips.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Arranged and led academic and study activities for students.
- Provided classroom support throughout planned instruction and individual lessons.
- Maintained organized and clean classroom and play areas.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
Server
Marufuku Ramen
Redwood City, CA
04.2019 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Bachelor of Arts - Psychology/Holistic Health
San Francisco State University
San Francisco, CA06.2020
Associate of Arts - Psychology
College of San Mateo
San Mateo, CA12.2017
Skills
- Luxury Service
- Fine Dining Service
- Point of Sale (POS) system operations
- Menu memorization
- Table Bussing
- Food Handling Knowledge
- Customer Service
- Service Industry Experience
- Hardworking
- Behavioral/cognitive skills
- Stress management
- Service to others
- Team management
- Relationship management
- Communications
- Creativity
- Art
- Writing
- Public speaking
Additional Information
Marufuku.Shea@Ritzcarlton.com
Maurice Tax - Director of Restaurants phone: 805-453-3477 email: Maurice.Tax@Ritzcarlton.com
Nicole Ducharme - Manager at The Independence in Santa Monica phone: 504-313-0787
Angelica Cuschieri - Owner and Main service manager and coordinator at Angelicas Bistro in Redwood City, CA: phone: 650-218-4839
Pablo Robles - Manager at Pinstripes in San Mateo CA: phone: 1 (702)469-2187
Christian Castillo - Footsteps childcare shores@footstepschildcare.org / phone: (650) 670-0528 Site leader at redwood shores
Timeline
Server
BJ's Restaurant & Brewhouse
12.2023 - Current
Server and Bartender
Arts Table
04.2023 - Current
Lead Server
Margos
03.2023 - 11.2023
Server
The Independence
07.2022 - Current
Guest Service Expert (Server)
Ritz-Carlton
12.2021 - Current
Case Manager's Assistant
Caminar
05.2021 - 10.2021
Server
Angelicas
03.2021 - 12.2021
Server
Pinstripes
11.2019 - 08.2020
Server
Marufuku Ramen
04.2019 - 08.2024
Host/Food Runner
Jacks Bar And Restaurant
12.2018 - 10.2019
Food Runner
Milagros Latin Kitchen
08.2016 - 12.2018
Teachers Assistant
Foootsteps Childcare
08.2014 - 04.2016
Bachelor of Arts - Psychology/Holistic Health
San Francisco State University
Associate of Arts - Psychology
College of San Mateo