Ali Aaden
Minneapolis,MN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Sales Representative
Spectrum
02.2024 - 07.2024
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Representative
Comcast
08.2022 - 07.2023
- Adaptive Communication: Quickly understands client needs and adjusts communication style for maximum impact and rapport
- Tech-Savvy: Utilizes sales tools and systems adeptly, streamlining administrative tasks and data management
- Quick learner: Rapidly comprehends needs, competition, and industry developments, adapting strategies accordingly.
- Seamless objection handling: expertly addresses objections and concerns, turning hesitations into opportunities
Front Desk Concierge
Lifetime Fitness
08.2021 - 07.2022
- Managed the front desk operations ensuring that all inquiries were addressed in a timely and efficient manner
- Maintained a clean and organized front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Delivery Associate
Home Depot
01.2021 - 08.2021
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Managed customer inquiries and complaints politely and professionally.
Fulfillment Associate
Target
12.2020 - 01.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Tracked production and quality control systems to proactively identify deficiencies.
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Worked to achieve high customer satisfaction rates by providing optimal customer service.
Cashier/Sales Associate
Michaels
08.2019 - 04.2020
- Maintained up-to-date knowledge of all retail promotions
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a positive and hassle-free customer experience
- Handled all merchandise with care and packed customer bags neatly
- Brought forth an energetic attitude and positive work-ethic.
Education
Wayzata High School
Plymouth, MNundefined
Northwestern University
St. Paul, MNBBA -
University of Minnesota Duluth
Duluth, MN2025
Skills
- Strong Communication Skills
- Time Management
- Great Customer Service
- Ability to Work in Team settings
- Ability to Work Under Pressure
- Effective Time Management
- Microsoft Office Suite
- Customer Engagement
Volunteer Experience
- Shaf'i Tutoring, Hopkins, MN, 01/2019 - 07/2024, Worked to empower students on their journey to success., Used reading comprehension exercises to help students with their writing skills., Worked with students in grades K-8 to strengthen and support their math and writing skills., Achieved high client satisfaction ratings due to increases in academic performance and better grades.
- IOCP Daycare, Plymouth, MN, 02/2016 - 01/2019, Served as a caring and nurturing source of support for children., Focused on safety as a number one priority., Followed directions, rules, and aimed to achieve parent satisfaction always.
Timeline
Sales Representative
Spectrum
02.2024 - 07.2024
Sales Representative
Comcast
08.2022 - 07.2023
Front Desk Concierge
Lifetime Fitness
08.2021 - 07.2022
Delivery Associate
Home Depot
01.2021 - 08.2021
Fulfillment Associate
Target
12.2020 - 01.2021
Cashier/Sales Associate
Michaels
08.2019 - 04.2020
Wayzata High School
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Northwestern University
BBA -
University of Minnesota Duluth