Ali Adab
Miami
Summary
Dynamic Service Manager with extensive experience at HOTEL RIAD KHOULOUD, adept at leading service teams and enhancing customer satisfaction. Fluent in five languages, I excel in verbal communication and time management, consistently delivering quality assurance and innovative solutions to meet client needs. Proven track record in optimizing service operations and maintaining accurate records.
Overview
24
24
years of professional experience
Work History
Service Manager
HOTEL RIAD DAR AL YANE
Morocco
07.2014 - 06.2020
- Tourist guide for our customers.
- Pick up customers.
- Produced thorough, accurate and timely reports of project activities.
Tourist Guide
Self Employed Services
Morocco
02.1996 - 03.2016
- Explained cultural practices, customs, traditions, and history to travelers.
- Researched destinations to ensure accurate information was provided to customers.
- Provided in-depth knowledge of local attractions and points of interest.
- Organized various sightseeing tours and excursions for tourists.
- Collaborated with other tourist guides to coordinate efficient tour schedules.
- Performed regular research to keep information provided on tours accurate and up-to-date.
Service Manager
HOTEL RIAD KHOULOUD
Morocco
02.2010 - 07.2014
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Created standard operating procedures for all service functions.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Service Manager
HOTEL LA PAIX
Morocco
03.2000 - 07.2004
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
Skills
- Verbal and written communication
- I speak five languages: Spanish, English, Italian, French, and Arabic
- Service and parts teams management
- Customer service
- Team leadership
- Time management
Languages
Spanish
Professional
Italian
Professional
Arabic
Professional
English
Professional
French
Professional
Timeline
Service Manager
HOTEL RIAD DAR AL YANE
07.2014 - 06.2020
Service Manager
HOTEL RIAD KHOULOUD
02.2010 - 07.2014
Service Manager
HOTEL LA PAIX
03.2000 - 07.2004
Tourist Guide
Self Employed Services
02.1996 - 03.2016
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