Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ali Al-Baaj

Costa Mesa,California

Summary

Versatile professional with a solid foundation in financial management and a knack for customer satisfaction, demonstrated through roles at Amazon DSP and Asiacell Telecommunications. Excelled in adapting to diverse environments, achieving sales targets, and managing financial records. Proficient in technology and pursuing an MBA to further enhance business strategy skills.

Overview

5
5
years of professional experience

Work History

Delivery Associate

Amazon DSP
Mission Viejo, CA
10.2024 - Current

• Safely and efficiently delivered packages, consistently meeting daily delivery targets.

• Managed customer interactions to ensure satisfaction and handled any issues promptly.

Cashier

family own pastry shop
Anaheim, California
01.2024 - 10.2024

• Processed customer transactions with accuracy and maintained a clean and organized counter.

• Delivered excellent customer service in a fast-paced environment.

Server

Resturant
Anaheim, CA
01.2024 - 04.2024

• Served customers in a busy setting, handling orders and ensuring a positive dining experience.

• Collaborated with team members to improve service efficiency and customer satisfaction.

Accountant

local perfume business
Baghdad, Iraq
12.2021 - 12.2022

• Managed accounts payable and receivable, assisted in preparing financial reports, and maintained accurate financial records.

• Collaborated with team members to ensure accurate and timely accounting processes.

B2B Sales Representative

Asiacell Telecommunications
Baghdad, Iraq
02.2021 - 12.2021

• Promoted and sold products to business clients, building strong client relationships and achieving sales targets.

• Conducted market research and provided feedback to improve service offerings.

Accountant

Cashier

Boto market
Baghdad, Iraq
11.2019 - 01.2021

• Assisted customers at checkout, processed payments, and maintained a welcoming environment.

• Resolved customer issues, ensuring satisfaction and repeat business.

Education

MBA - Digital Marketing And Strategic Innovation

Westcliff University
Irvine, CA
10-2025

BBA - Accounting

EUC
Baghdad,Iraq
07-2021

Skills

Financial Management: Strong foundation in accounting principles with a bachelor’s degree in accounting and practical experience managing financial records

Business Strategy and Marketing: Pursuing an MBA, gaining advanced skills in business strategy, marketing, and management

Customer Service: Excellent communication skills with a focus on customer satisfaction

Sales and Account Management: B2B sales experience with Asiacell Telecom

Adaptability: Experience across different roles and environments, both in Iraq and the US

Technology: Proficient in POS systems, Microsoft Office, and basic logistics software

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Delivery Associate

Amazon DSP
10.2024 - Current

Cashier

family own pastry shop
01.2024 - 10.2024

Server

Resturant
01.2024 - 04.2024

Accountant

local perfume business
12.2021 - 12.2022

B2B Sales Representative

Asiacell Telecommunications
02.2021 - 12.2021

Cashier

Boto market
11.2019 - 01.2021

MBA - Digital Marketing And Strategic Innovation

Westcliff University

BBA - Accounting

EUC
Ali Al-Baaj