Ali Al-Gburi
East Providence,RI
Summary
Customer Service Specialist with extensive experience in high-volume dining environments, recognized for strong communication and interpersonal skills that enhance guest satisfaction and streamline table management. Proven improvements in workflow and team efficiency have significantly bolstered the restaurant’s reputation for outstanding service. Adaptable problem-solver with a keen ability to thrive under pressure, contributing to increased customer loyalty and repeat business. Seeking to leverage expertise in a part-time role while continuing academic pursuits.
Overview
5
5
years of professional experience
Work History
server
Chow fun food group
04.2022 - 01.2025
- In charge of 14 tables at a time, providing service.
- Charge of making drinks.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
shift lead
pinkberry
04.2021 - 05.2022
- Company Overview: Multiple locations.
- Responsible for handling cash, closing the store, and opening.
- overseeing things at two different locations.
- Supervised staff during shift changes and ensured transition went smoothly.
- Handled emergency situations with composure and in accordance with company guidelines.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Trained new employees on company policies, operational procedures, and customer service standards.
caddy
wannamoisett
Rumford, RI
05.2020 - 01.2021
- Company Overview: Rumford, RI.
- Seasonal golf caddies helped assist members with their bags.
- Informed golfers and visitors with course knowledge.
- Cleaned golf carts, clubs and golf balls.
- Provided customer service assistance to players at all times.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
Degree - Biology, business
University Of Rhode Island
kingston, RI01.2025
Skills
- Organized
- Leadership
- Communication
- Collaboration
- TIPS certified
- Team member support
- Table resetting
- Bill computation
- Cash handling
- POS operation
- High volume dining
- Take-out service
- Foreign language proficiency
- Customer service
- Positive and professional
- Tableside etiquette
- Time management
- Financial records oversight
- Sales management
- Product management
- Tool management
- Hand tools expertise
- Mechanical repair
- Mechanical troubleshooting
References
- Laura Pinkberry, Manager, (401) 640-3007
- Emma Harry's on the Hill, Manager, (401) 808-1613
Languages
- English
- Arabic
Professionalandvolunteerexperience
- Spent the summer taking fundamental medical courses at Brown University Program called Health Core
- Attended seminars on how to interact with patients in hospital setting
Affiliations
- Hiker
- gym training
- martial art training
- car tinkering
Languages
Arabic
Native/ Bilingual
Accomplishments
- healthcore graduate
- scholarship recipient
Timeline
server
Chow fun food group
04.2022 - 01.2025
shift lead
pinkberry
04.2021 - 05.2022
caddy
wannamoisett
05.2020 - 01.2021
Degree - Biology, business
University Of Rhode Island
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