Ali Alamar
Pleasanton,CA
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Resourceful and personable crew chief with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Americas Tire And Auto Repair-family Owned Business Since 1984
06.2022 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Trained all team members on key roles to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
Grill Team Crew Member
Chipotle Mexican Grill
07.2021 - 02.2022
- Restocked cooking ingredients on daily basis to maintain optimum inventory.
- Sanitized hands and surfaces before preparing foods.
- Maintained clean and organized workspace to prevent cross-contamination of food.
- Maintained stock levels for sanitary products for both employees and customers.
- Adhered to strict time limit for orders, maintaining quick turnout for orders with minimal mistakes.
- Trained new personnel on safe handling procedures for raw foods.
- Processed large orders for special events and catering services.
- Utilized kitchen thermometer to verify properly cooked food to prevent illnesses in customers.
- Read food order slips and accepted verbal instructions by waitstaff to prepare dishes for customers.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Costumer Service
Latin America Travel The Business Network
05.2020 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Mechanical Engineering
De Anza College
Cupertino, CA05.2027
Skills
- Product and Service Expertise
- MS Office Expertise
- Proficiency in Office Programs
- Community Resource Expertise
- Spreadsheet Tracking
- Phone Inquiries
- Records Preparation
- Train Workers
- Improve Employee Performance
- Efficient Sales Transactions
- Customer Expectations Management
- Analytical and Critical Thinking
power lifting
In February, I embarked on a personal challenge to achieve a weight loss target of approximately 100 pounds. At present, I am within striking distance of this goal, having successfully shed close to 80 pounds. In the midst of my transformative journey, I found inspiration in the idea of engaging in powerlifting alongside my friends. Our shared commitment to progress and mutual motivation has made this experience truly remarkable. I am currently relishing newfound levels of health and strength that I have never before experienced.
Languages
Arabic
Native or Bilingual
basketball
I have cultivated a lifelong passion for basketball, which I pursued diligently throughout my high school years. During my formative years, the Los Angeles Lakers held a special place in my heart, despite their extended period of underperformance during my middle school and high school tenure. In terms of my playing style, I endeavored to emulate a fusion of Kareem Abdul-Jabbar and Klay Thompson, blending my physical presence down low with a penchant for shooting from afar. Nowadays, when I engage in recreational games at the park with my friends, I relish the role of a point guard. I view it as a strategic endeavor, which elevates the enjoyment of the game even further.
Timeline
Service Coordinator
Americas Tire And Auto Repair-family Owned Business Since 1984
06.2022 - Current
Grill Team Crew Member
Chipotle Mexican Grill
07.2021 - 02.2022
Costumer Service
Latin America Travel The Business Network
05.2020 - 08.2020
Bachelor of Science - Mechanical Engineering
De Anza College