Ali Al Hadi
Ashburn,VA
Summary
Exceptional 10+ years of experience responsible for providing on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, and support and troubleshooting of technology equipment. This includes, server builds and configuration, network equipment, storage systems, and cabling within the data center environment. Apart from that proved myself as a great team player capability, leadership quality, Multilingual and have always provided quality service without any downtime. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead consultant IT
HCL technologies/ Sotheby’s
03.2021 - Current
- Creating MDM server in apple business manager and integrating it with JAMF pro server
- Adding devices in database using apple configurator and apple business manager
- Enrolling and deploying policies, configuration profiles, scripts and commands through JAMF pro server & Workspace one servers
- Creating and maintaining DEP deployments for apple products such as MacBook, iPhone, iPad and iMacs
- Managing and analyzing log files for systems that are enrolled in JAMF & WS1
- Enrolling systems with necessary software’s such as slack, MS office, Splunk, crowdstrike, Ivanti, Bluejeans etc
- Handling and distributing tickets using ticketing system Splunk
- Frequently scanning systems and managing the systems to be deployed with proper EDR module requirements per client which is crowdstrike
- Analyzing and deep diving into log files for resolution of the Splunk instances which is integrated with JAMF pro for better analytics
- Creating and maintain tomcat servers on windows server for the JAMF pro instance hosted by the company
- Creating and integrating SQL server with the apache tomcat servers for the instances hosted within and outside the company network
- Binding JAMF and WS1 Mac devices to AD
Information technology Lead
HCL Technologies, Verizon
04.2019 - Current
- Imaging and installing software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Enrolling & deploying devices on JAMF & Workspace one on multiple devices: Windows, Macintosh and mobile devices
- Working on multiple ticketing systems i.e., SNOW, Remedy & Splunk
- Enrolling devices into EDR tools such as Symantec and crowdstrike
- Migrating 1000+ Mac devices from JAMF to workspace one
- Using search heads to access data from indexers which is created by Splunk instances gathering data from forwarders
- Analyzing log files in Splunk for system performances, failure conditions data visualization and storing of data for knowledge base creation
- Setting up and troubleshooting several VOIP phones on platforms i.e
- Cisco jabber & Slack
- Inventory and Asset Management – Depot Operations
- Coordinating with external vendors for dispatch support
- Identifying and resolving hardware and software application conflicts
- Open and close service requests, as well as manage classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborating with cross functional teams to properly onboard incoming new hires
- Setting up & troubleshooting video conference apps i.e
- Google meets, Bluejeans & WebEx
- Providing weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Data center engineer
AWS
09.2019 - 02.2020
- Resolving Most support issues on data center operations side following policies and procedure
- Deep diving and troubleshooting hardware issues on servers, racks, routers & switches
- Performing root cause analysis & troubleshooting of IT issues in data center with 2000+ servers
- Working Tier 1, ticket related to DB, S3, Redshift, and networking
- Working on IT projects such as upgrading server hardware as per client’s requirement
- Wiping, rebuilding & troubleshooting switches or replacing them
- Setting up EC2 instances as per client requirement
- Analyzing and troubleshooting hardware & software issues on sever computers
- Worked as on-call engineer in data center to handle small- or large-scale events
- Responding to emergency events such as rack down & getting those racks back online or transferring traffic on functional rack
- Cable analyzing faulty cables of CAT6 and johnny 5
- Assembling and building Linux & Windows based server machines from scratch
Data Center engineer
Microsoft
02.2019 - 03.2019
- Usage of Splunk services such as indexing, searching & investigating, mapping knowledge, scheduling alerts and create Splunk reports
- Using data event logs in Splunk generate dashboards and reports using data models for presentations to upper management
- Worked with management to maintain company database and keep it accessible to all data center personnel
- Part of team that planned and executed two significant computer upgrades
- Accessing indexes using SPL data was extracted and stored in form of events and creating pivots, dashboards, graphs, and images
- Installation of Dell blade servers client machines, set up VPN access for internal employees, upgrade systems, fiber channel switches, workstation builds and repairs
- Provided technical support for internal customers
- Maintain all of test equipment needed in lab environment
- Provided (provide software names) software for entire engineering and developer staff
- Provided infrastructure so that internal locations could communicate through main lab
- Reply to and answer help desk tickets (Splunk)
- Delivered excellence in customer service through situational analysis and timely resolve of escalating problems
- Storage array configurations, racked and cabled all equipment for enclosures
- Processed inbound and outbound technical support calls at 20% faster rate than team average
- Referred difficult issues to upper management while maintaining positive rapport with customer
IT Support Technician
Secure Recycling
09.2017 - 12.2018
- Installed and configured network devices such as routers, switches & extenders
- Assembled client’s computers and installed various operating systems
- Installed printers, cloud connectivity, installation latest network drivers and troubleshoot of network connectivity issues
- Running and clipping CAT6 cables and fiber optics plus resolving tickets based on cable installation & Troubleshoot
- Created tickets and escalated issues to essential personnel using Remedy software
- Assist management with scheduling, service protocols improvements and quality assurance
- Researched issues on various computer systems and databases to resolve complaints, answer inquiries and outline solutions
- Provide technical support to end-users on proprietary software and applications including installation basic usage and appropriate service
- Performed troubleshooting technique s over phone or via web messenger to identify and resolve issues
IT support Assistant
American College of commerce & technology
08.2017 - 09.2017
- Work and resolve IT issues under Admissions department of college
- Assemble, Disassemble Computers depending upon requirement
- Configuring and troubleshooting Hardware or software issues in server
- Upgrade or degrade hardware of Mainframe server computers depending upon requirement
- Installing and troubleshoot local and network printers
- Setup, configure and troubleshoot wireless and wired network connected devices
- Troubleshoot and repair Laptops of clients
- A/V configuration and troubleshoot of Projectors
Data center Technician
Sahara
07.2010 - 12.2015
- Working in 24/7 Data center environment
- Troubleshooting EC2, S3, and Network equipment
- Working with ticketing tools to get tickets and trouble shoot hardware
- Resolving Most support issues following policies and procedure
- Deep diving and troubleshooting hardware issues
- Performing root cause analysis of IT issues
- Working Tier 1 tickets related to DB, S3, Redshift, and networking
- Working on small,
- Wiping, rebuilding switches
- Provided business-clients with efficient support/responded to phone calls, emails, and in-person requests
- Administer desktop and telephone support for Windows Enterprise/ Active Directory
- Document all incoming calls in database, give first and second level support, and escalate all unsolved issues to next level support
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Installed software, configured and tested customer PC’s, analyzed functionality of peripherals
- Worked closely and effectively with vendors to replace/repair defective hardware and software
- Instructed and trained end-users regarding computer literacy
- Collaborated with company staff to optimize working environment and customer service
- Ran routine phone troubleshooting and configuration
- Trained sales-department staff and guided them in helping clients select right product
- Collected information through client phone calls to identify and report product problems
- Accurately diagnosed, documented, and resolved hardware, software, mobile device, application, peripheral, remote
- Supported numerous company activities by setting up and configuring laptops, projectors, video teleconference
- Conducted training on internal systems, local procedures and other technical subjects for company employees
- Tasked with monitoring, organizing and editing help desk tickets in trouble ticket system
Fume
05.2011 - 09.2013
- Provided business-clients with efficient support/responded to phone calls, emails, and in-person requests
- Staff hiring and Resolving issues
- Maintaining website & social pages
- Provide technical assistance and support for incoming queries and issues related to
- Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages
- Instructed and trained end-users regarding computer literacy
- Collaborated with company staff to optimize working environment and customer service
- Ran routine phone troubleshooting and configuration
- Trained sales-department staff and guided them in helping clients select right product
- Collected information through client phone calls to identify and report product problems
- Accurately diagnosed, documented, and resolved hardware, software, mobile device, application, peripheral, remote
- Supported numerous company activities by setting up and configuring laptops, projectors, video teleconference
- Tasked with monitoring, organizing and editing help desk tickets in trouble ticket system
Education
BSCIS Cyber Security (Cyber Security) -
University of Potomac
Washington, DC2022
Skills
- TECHNICAL SKILLS
- Windows (7, 8 & 10), Remote Desktop Applications, VPN, Microsoft Office Suite (Access, Excel, PowerPoint, Word), Macintosh OS 108 and above, Linux support, DHCP, DNS, HTTP, SSL, OSI Model & TCP/IP Protocols, Troubleshoot & repair, Deployment, Audio & Video support, Redhat,shell scripting, Aws, Hardware repair or assemble, Remedy, Splunk, Slack, Cisco jabber, Workspace one, Pulse secure, cisco AnyConnect, Crowdstrike, Ivanti, Dameware & Bluejeans etc,
- Resources available upon request
Certification
AWS Solutions Architect Associate
AWS Sysops Administrator
Comptia Security+
PMP
Timeline
Lead consultant IT
HCL technologies/ Sotheby’s
03.2021 - Current
Data center engineer
AWS
09.2019 - 02.2020
Information technology Lead
HCL Technologies, Verizon
04.2019 - Current
Data Center engineer
Microsoft
02.2019 - 03.2019
IT Support Technician
Secure Recycling
09.2017 - 12.2018
IT support Assistant
American College of commerce & technology
08.2017 - 09.2017
Fume
05.2011 - 09.2013
Data center Technician
Sahara
07.2010 - 12.2015
BSCIS Cyber Security (Cyber Security) -
University of Potomac