Ali Almansori
Dearborn
Summary
Dynamic Duty Manager at Unifi with a proven track record in enhancing team performance and operational efficiency. Skilled in staff training and performance management, I implemented process improvements that significantly reduced delays. Committed to exceptional customer service, I fostered strong relationships with clients and ensured compliance with safety standards.
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings. Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Unifi
Detroit, MI
01.2020 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team schedules, optimizing workforce efficiency and coverage.
- Trained and mentored staff, enhancing service delivery and performance.
- Implemented process improvements, reducing operational delays and increasing productivity.
- Conducted regular audits to maintain inventory accuracy and minimize discrepancies.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Wheelchair Agent
Prospect
Detroit, MI
08.2019 - 12.2019
- Coordinated wheelchair assistance services for diverse passenger needs.
- Managed equipment maintenance to ensure safety and reliability.
- Trained new staff on operational procedures and customer service standards.
- Streamlined workflow processes to enhance efficiency in wheelchair deployment.
- Resolved customer concerns promptly, fostering a positive travel experience.
- Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
- Escorted handicapped passengers from terminal to aircraft.
Education
No Degree - Software Engineering
University of Michigan, Dearborn
Dearborn, MINo Degree - Airframe And Powerplant
MIAT
Canton, MIHigh School Diploma -
Riverside Academy West
Dearborn, MI06-2018
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Professionalism and integrity
- Shift scheduling
- Work planning and organization
- Staff scheduling
- Staff training
- Performance management
Certification
- Leadership Touchdown Training - Unifi
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Duty Manager
Unifi
01.2020 - Current
Wheelchair Agent
Prospect
08.2019 - 12.2019
No Degree - Software Engineering
University of Michigan, Dearborn
No Degree - Airframe And Powerplant
MIAT
High School Diploma -
Riverside Academy West