Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ali Al Rafah

Fairfax,VA

Summary

Organized and results-driven administrative professional with a strong background in managing office administration and front desk operations. Demonstrates initiative and decision-making skills in diverse clerical tasks, guest needs, and project management. Proven ability to enhance efficiency, foster positive relationships, and exceed performance goals in fast-paced environments. Resourceful Summer Camp Counselor known for high productivity and efficient task completion. Skilled in creating engaging activities, conflict resolution, and safety management. Excels in communication, teamwork, and adaptability, ensuring positive experiences for both campers and staff. Experienced professional with knowledge and abilities to lead children through variety of activities. Familiar with helping individuals of different skill levels enjoy recreation and enhance wellness. Safety-oriented and observant with basic first aid and cpr training. Talented Summer Camp Counselor firmly committed to creating safe and positive experiences for campers. Possesses excellent communication and organizational skills for helping children discover new things. Adept at designing engaging activities that foster teamwork, leadership and social skills.

Overview

5
5
years of professional experience

Work History

Summer Camp Counselor (Multisport)

Headfirst
05.2024 - 07.2024
  • Supervised 20+ campers daily in multisport activities, implementing safety protocols to maintain an inclusive and positive environment
  • Organized and facilitated daily drills and tournaments, improving campers' teamwork and skills by 20% through targeted coaching
  • Provided guidance and support to campers in a safe, encouraging environment
  • Supervised groups of children during recreational activities
  • Assisted with the planning and execution of daily activities for campers
  • Conducted safety checks on all equipment used by campers
  • Held emergency drills to ensure that everyone was prepared for any situation
  • Encouraged positive behavior among campers through role modeling and reinforcement techniques.

Sales Associate

Dick's Sporting Goods
09.2022 - 05.2023
  • Assisted over 50 customers daily in selecting the right footwear, leading to a 15% increase in customer satisfaction scores
  • Managed inventory and set up displays, ensuring 98% stock availability and driving a 10% increase in sales
  • Provided accurate information about products, prices, and services
  • Assisted customers with product selection, sizing, and styling
  • Maintained up-to-date knowledge of store merchandise and policies
  • Built relationships with customers to encourage repeat business
  • Restocked shelves as needed to ensure sufficient inventory levels
  • Conducted inventories on a regular basis to track stock levels.

Front Desk Receptionist

Oakmarr Rec Center
10.2021 - 04.2022
  • Greeted, assisted, and directed over 100 visitors daily, ensuring a welcoming and professional environment
  • Organized and managed the pick-up and delivery of mail, improving office efficiency by 15%
  • Greeted customers warmly and made them feel welcome
  • Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed
  • Assisted with scheduling appointments for clients and visitors
  • Managed incoming and outgoing mail, courier services, faxes, and other correspondence
  • Assisted with preparing reports, presentations, and other documents as requested by management staff
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Cashier

Dunkin' Donuts
12.2020 - 05.2021
  • Processed over 100 transactions per shift with 99% accuracy, enhancing customer satisfaction through prompt service
  • Maintained a well-organized checkout area, which reduced customer wait times by 15%
  • Greeted customers and answered any questions they had about the store's products and services
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit
  • Stocked shelves with merchandise when needed
  • Issued receipts, refunds, credits, or change due to customers
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
  • Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors
  • Ensured compliance with all safety regulations within the store environment
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Tutor

Vrealm
11.2019 - 12.2020
  • Developed and coordinated lesson plans that improved student understanding by 20% on average
  • Provided targeted homework assistance, leading to a 25% improvement in student grades
  • Prepared and administered tests to assess student understanding of course material
  • Conducted individual tutoring sessions with students to help them improve their academic performance
  • Provided comprehensive feedback on student progress, including areas for improvement and successes
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons
  • Designed comfortable tutoring environment conducive to learning
  • Utilized positive reinforcement techniques to encourage and motivate students.

Education

Bachelors - Computer Science- Software Engineering

George Mason University
Fairfax, VA
05.2027

Associate of Science - Computer Science

Northern Virginia Community College
Annandale, VA
12.2024

Skills

  • Compassionate communication
  • Camper Supervision
  • Child Supervision
  • Staff Management
  • Role Modeling
  • Creativity and Innovation
  • Customer Service
  • Correspondence drafting
  • Inventory Control
  • Call Routing
  • Skills Development
  • Lesson Planning
  • Progress Reporting
  • Learning techniques
  • Front-End Development
  • System Administration
  • Client Account Management
  • Sales Development
  • Business Development
  • Contract Preparation
  • Money Handling

Timeline

Summer Camp Counselor (Multisport)

Headfirst
05.2024 - 07.2024

Sales Associate

Dick's Sporting Goods
09.2022 - 05.2023

Front Desk Receptionist

Oakmarr Rec Center
10.2021 - 04.2022

Cashier

Dunkin' Donuts
12.2020 - 05.2021

Tutor

Vrealm
11.2019 - 12.2020

Bachelors - Computer Science- Software Engineering

George Mason University

Associate of Science - Computer Science

Northern Virginia Community College
Ali Al Rafah