Ali Alrobaie
Bronx,NY
Summary
Experienced salesperson/customer service professional who has worked in high-pressure sales and service environments. Business Planning, Customer Service, People Management, Business Insights, Brand Loyalty, and Market Intelligence are all areas of expertise. Strong sales professional with a Bachelor of Science in Accounting and Business Studies from Mercy University
Overview
3
3
years of professional experience
Work History
Tri-Brand Station Manager
Enterprise Rent-A-Car
Westchester, NY
11.2023 - Current
- Overseeing day-to-day operations of all three brands, Enterprise, National, and Alamo, ensuring efficient processes and adherence to company standards
- Training, and supervising staff members across the brands, ensuring excellent customer service
- Managing rental fleet logistics, ensuring vehicles are properly maintained, and overseeing inventory levels to meet demand
- Implementing sales strategies, achieving sales targets, and exploring opportunities to increase revenue for each brand
- Addressing operational challenges, identifying areas for improvement, and implementing solutions to enhance efficiency and profitability across all three brands
- Ensuring a high level of customer satisfaction, handling escalated issues, and maintaining customer loyalty across all three brands.
Assistant Branch Manager
Enterprise Rent-A-Car
Norwalk, CT
05.2023 - 11.2023
- Assist in the overall management of the branch's daily operations, including vehicle maintenance, cleanliness, and readiness, coordinate with maintenance teams to ensure the fleet is properly maintained and serviced
- Work to meet or exceed branch sales and revenue goals by promoting Enterprise's products and services, identify opportunities to upsell or cross-sell additional services, such as insurance and vehicle upgrades
- Help train, mentor, and develop branch employees, provide feedback and coaching to staff to enhance their performance and customer service skills
- Assist in managing the branch's budget and expenses, monitor and control costs to maximize profitability
- Handle administrative tasks, including scheduling, payroll, account receivable and reporting, maintain accurate records and documents
- Engage with the local community through outreach and promotional activities, build relationships with local businesses, body shops, and organizations to generate business opportunities
- Ensure that the branch complies with all safety and company policies and procedures, oversee the completion of vehicle inspections, safety checks, and maintenance logs.
Management Trainee
Enterprise Rent-A-Car
Bronx, NY
06.2022 - 04.2023
- Learned and executed the rental process, including vehicle inspections, check-in/check-out procedures, and paperwork, helped customers select the appropriate vehicle based on their needs
- Provided excellent customer service by assisting with inquiries, reservations, vehicle rentals, and addressing customer concerns, ensured a positive rental experience for customers
- Handled administrative duties, such as paperwork, record-keeping, and reporting, Assisted with scheduling and other branch-related tasks
- Worked closely with branch employees and managers to support branch operations, collaborated with colleagues to ensure smooth daily operations
- Top performer in sales and service for 9 months straight across the region
- Helped my branch win the ESQI cup for the best customer service of the month for three consecutive months.
Amazon Shopper
Amazon
Chappaqua, NY
01.2021 - 03.2021
- Filled Prime customer orders and prepared for delivery
- Found and cautiously selected items in Whole Foods, and packed them for one-hour or two-hour delivery
- Shopped for customers using their grocery lists
- Used app to communicate with customers about orders and substitutions.
Education
Bachelor of Science in General Accounting -
Mercy College
05.2022
Associate of Accounting in Business and Accounting -
Monroe College
04.2020
Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Problem solving
- Team leadership
- Managements
- Accounting
- Customer service
- Sales
Timeline
Tri-Brand Station Manager
Enterprise Rent-A-Car
11.2023 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
05.2023 - 11.2023
Management Trainee
Enterprise Rent-A-Car
06.2022 - 04.2023
Amazon Shopper
Amazon
01.2021 - 03.2021
Bachelor of Science in General Accounting -
Mercy College
Associate of Accounting in Business and Accounting -
Monroe College