Summary
Overview
Work History
Education
Certification
Timeline
Generic

Ali Alshihani

Dallas,TX

Summary

Skilled Network Engineer with hands-on experience in network infrastructure, cybersecurity, and technical support. Proficient in configuring and optimizing routers, switches, and VLANs for seamless connectivity and performance. Skilled in implementing security protocols, mitigating risks, and educating users on best practices to uphold system integrity. Expertise in diagnosing and resolving complex network issues, designing failover strategies, and ensuring high availability. Leverage technical proficiency to develop secure, scalable, and efficient IT solutions that enhance business operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Network Engineer

Wipro (Contracted to AT&T)
06.2023 - Current
  • Diagnose and remediate complex network issues, applying advanced security protocols and performance optimizations.
  • Coordinate with vendors and IT teams to secure cost-effective service enhancements effectively.
  • Execute proactive system upgrades, deploying service packs, patches, and security configurations to fortify network integrity and eliminate vulnerabilities.
  • Fine-tune network devices and services, including routers, switches, VPNs, MPLS, and QoS, enhancing data flow efficiency.
  • Optimize network performance by configuring advanced routing protocols (BGP, OSPF), ensuring fault tolerance and minimal latency across critical systems.
  • Configure enterprise-grade VoIP systems, leading to uninterrupted voice communication during high-volume operations.
  • Design and maintain VLAN architectures and Spanning Tree configurations to strengthen traffic segmentation, prevent loops, and improve network security.
  • Implement advanced network monitoring solutions to proactively detect and resolve performance bottlenecks.
  • Develop comprehensive network documentation and diagrams to streamline troubleshooting and future upgrades.

IT Services Support Specialist

Amazon
02.2024 - 05.2024
  • Provided technical support for hardware and software issues for end-users.
  • Diagnosed and resolved network connectivity problems to ensure uninterrupted service.
  • Assisted in the implementation of IT projects, enhancing system functionalities.
  • Collaborated with cross-functional teams to streamline IT service processes.

Software Support

The CMI Group Inc.
09.2022 - 09.2023
  • Organized IT training programs, enhancing technical proficiency and aligning workforce skills with organizational goals.
  • Provided remote technical support via Amazon Workspaces VDI, resolving issues promptly to maintain productivity across distributed teams.
  • Administered and maintained office hardware and software, managing workstations, printers, and peripheral devices to streamline business operations.

Education

Bachelor of Science - Computer and Information System Security/Technology in Cybersecurity

Collin College
01.2024

Software Development Training - Computer Software & Media Application

Year Up
01.2024

Associate’s Degree - Computer & Information System Security

Dallas College
01.2021

Certification

  • CompTIA Security+, CompTIA
  • AWS Certified Cloud Practitioner, Amazon Web Service
  • CCNA, Cisco

Timeline

IT Services Support Specialist

Amazon
02.2024 - 05.2024

Network Engineer

Wipro (Contracted to AT&T)
06.2023 - Current

Software Support

The CMI Group Inc.
09.2022 - 09.2023

Software Development Training - Computer Software & Media Application

Year Up

Associate’s Degree - Computer & Information System Security

Dallas College

Bachelor of Science - Computer and Information System Security/Technology in Cybersecurity

Collin College

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Ali Alshihani