Summary
Overview
Work History
Education
Skills
Timeline
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Ali Altimeemy

Avondale,Az

Summary

Results-driven lead analyst at Chase with 10+ years of customer facing expertise, specializing in data analytics. Recognized as a Subject Matter Expert in policy, procedure, and system programs. Committed to making a positive impact on customers through effective collaboration with managers to streamline processes.

Overview

9
9
years of professional experience

Work History

Corporate Liability Credit Specialist / SME

JPMorgan Chase
01.2022 - Current
  • Lead analyst responsible for researching small business industries and eligibility
  • Developed policies, procedures, and strategies to enhance customer experience through building relationships with cross-department leaders.
  • Subject matter expert responsible for proactively identifying issues related to Prohibited Business, Change of Liability and Corporate Liability
  • Acquired expertise in using Excel to create compelling presentations and write programs for ADHOC assignments delegated by top-level executives.

NAL Credit Specialist / SME

JPMorgan Chase
01.2021 - 01.2022
  • Made informed decisions on business and consumer credit card applications based on established judgmental criteria, ensuring adherence to compliance standards.
  • Provided subject matter expertise to peers regarding quality and procedures, while also tracking and reporting SLD issues.

Senior Mortgage Banker

Quicken Loans
01.2019 - 01.2021
  • Streamlined mortgage application process for clients by building relationships and communicating effectively
  • Evaluated client's financial documentation and devised personalized loan solutions for goal attainment
  • Collaborated with underwriters, processors, and management across departments to ensure timely product delivery to customers.

Lead Customer Relations Representative

American Airlines
01.2016 - 01.2019
  • Served as last point of contact for customers submitting a complaint regarding travel experience
  • Demonstrated an ability to process multiple grievances diligently, ensuring accurate analysis of personalities involved and customized response for each situation

Education

Glendale Community College

Skills

  • Jira/ Confluence/ SLD Proficient
  • Excel/ Word/ PowerPoint Proficient
  • Effective Communication
  • Analytical Problem Solving
  • Team Collaboration
  • Data Analytics
  • Proactive Approach
  • Project Management

Timeline

Corporate Liability Credit Specialist / SME

JPMorgan Chase
01.2022 - Current

NAL Credit Specialist / SME

JPMorgan Chase
01.2021 - 01.2022

Senior Mortgage Banker

Quicken Loans
01.2019 - 01.2021

Lead Customer Relations Representative

American Airlines
01.2016 - 01.2019

Glendale Community College
Ali Altimeemy