Ali Anderson
West Point,UT
Summary
Experienced in demanding, high-paced roles. Thrives in collaborative environments and possesses strong self-motivation. Adapts quickly to new work settings. Diligent learner who can be relied upon for trustworthiness and dependability. Interacts effectively with individuals at all levels. Attention to detail and resourcefulness enable successful project completion and efficient task management. Seeking a position to further develop talents and deliver value to an employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Writer
Wasatch Trailer Parts & Service
03.2023 - 11.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into LightSpeed database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Recruiter/HR Assistant
Tech-Steel
06.2022 - 10.2022
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
- Coordinated schedules to arrange management interviews with applicants.
Receptionist/Yard Help
Global Vinyl Fencing
03.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Administrative Assistant
Neighborhood Plumbing
04.2020 - 06.2020
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Office Manager/Staffing Specialist
Workforce Staffing Service
12.2017 - 04.2020
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Assist payroll with the collection of time cards and time card entry
- Clerical and secretarial duties; including records management, scanning/filing, and ordering office supplies
- Determine the need for staff members by understanding each department or client's hiring requirements; Scan existing databases to look for possible candidates to fill positions; Match requirements with candidate profile to determine that suitability requirements are met; Call shortlisted candidates over the telephone and interview them briefly to determine suitability; Arrange for personal / face to face interviews to be conducted by matching human resource managers’ schedules with those of the candidates; Perform background checks and drug screenings of shortlisted candidates
Accounts Payable
Arizona Pipeline Co.
03.2016 - 01.2017
- Keep track, process and reconcile payments and expenditures, including purchase orders, invoices, statements, checks, refund requisitions etc., in compliance with financial policies and procedures
- Ensure correct approval, sorting, coding and matching invoices/receipts
- Liaise with internal and external clients/vendors
- Enter invoice information into eCMS/Congo’s system to be posted and paid
- Compile necessary data spreadsheets and reports
- Collect warehouse work orders from head mechanic supervisor
- Organize and put into order by date; Enter work orders correctly, close open work orders and compile finished report
- Enter bulk fuel logs into excel
Office Assistant
Global Marketing
12.2011 - 01.2016
- Inputs text, data, and codes into computer database using correct printed source documents or scanned bar code information
- Checks accuracy of work
- Conducts research when forms are incomplete or data is unclear
- Addresses various forms, envelopes, packages, etc., using a personal computer and printer
- Sorts, opens and distributes incoming mail and departmental materials
- Files various reports, documents, correspondence, etc., following standardized office procedures
- Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters
- Responds to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information
- Confers with co-workers as needed to provide complete responses
Office Manager/Administrator
Dirty Deeds Weld Fab
12.2009 - 04.2011
- Maintains files and databases; Office operation and procedures; Payroll
- Prepares proposals and correspondence
- Assigns jobs and duties to shop staff; Manages staff schedules and payroll
- Monitors office/shop operations; Tracks office/shop supply inventory and approves supply orders
- Enter various data in the office computer system; Maintains and updates website
Receptionist/Dr. Assistant
Scott Chiropractic
09.2007 - 10.2009
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Employment Law Online Course -
Davis Tech (DTC)
Clearfield, UT01.2022
GED -
El Camino Real High School
Woodland Hills, CA01.2004
Emergency Medical Technician -
West Valley Occupational Center
Woodland Hills, CA01.2004
Skills
- PC proficiency in Microsoft programs
- PC proficiency in Mac iOS
- Excellent organizational skills
- Excellent communication skills
- High sense of work ethic
- Accountable
- Professional
- Adaptable to change in direction
- Team player
- Self-motivated
- Excellent customer service skills
- Excellent reception skills
Certification
Employment Law
Timeline
Service Writer
Wasatch Trailer Parts & Service
03.2023 - 11.2024
Recruiter/HR Assistant
Tech-Steel
06.2022 - 10.2022
Receptionist/Yard Help
Global Vinyl Fencing
03.2022 - 06.2022
Administrative Assistant
Neighborhood Plumbing
04.2020 - 06.2020
Office Manager/Staffing Specialist
Workforce Staffing Service
12.2017 - 04.2020
Accounts Payable
Arizona Pipeline Co.
03.2016 - 01.2017
Office Assistant
Global Marketing
12.2011 - 01.2016
Office Manager/Administrator
Dirty Deeds Weld Fab
12.2009 - 04.2011
Receptionist/Dr. Assistant
Scott Chiropractic
09.2007 - 10.2009
GED -
El Camino Real High School
Emergency Medical Technician -
West Valley Occupational Center
Employment Law
Employment Law Online Course -
Davis Tech (DTC)
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