Ali Baltes
Hudsonville,MI
Summary
Results-driven professional specializing in customer service and time management. Demonstrated success in enhancing customer satisfaction through effective engagement strategies. Proven track record of implementing tailored approaches to improve student performance across diverse populations.
Overview
2
2
years of professional experience
Work History
Assistant Swim Coach
Hudsonville Public Schools
Hudsonville, Michigan
12.2025 - Current
- Monitored swimmer performance to provide feedback and adjustment recommendations.
- Maintained a safe swimming environment by enforcing pool rules and regulations.
- Collaborated with parents to discuss swimmer progress and address concerns.
- Assisted in the selection of competitive lineups for each meet based on individual strengths and weaknesses.
- Created daily workout plans according to the needs of each athlete.
- Communicated with parents weekly regarding schedules and upcoming events
ASSISTANT COACH
MLA
Holland, Michigan
05.2025 - Current
- Lead and wrote practices for varying ages and skill levels
- Provided feedback on stroke technique and race strategy
- Directed and created dryland practices depending on skill level
- Communicated with fellow coaches regarding meets, swimmers' skill levels and group placement
Customer Service Representative
Grand Valley State University
Allendale, Michigan
01.2025 - Current
- Greeted and assisted guests with check-in and check-out processes.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
LIFEGAURD
Grand Valley State University
Allendale, Michigan
01.2024 - Current
- Supervise swimming areas to ensure safety of patrons by enforcing pool rules and scanning for unusual behavior
- Work with fellow guards to implement a proper rotation and coordinate EAPs/EAP drills when necessary
- Perform routine water testing to maintain a chemical balance and clean, safe swimming environment
LIFEGAURD
Macatawa Legends
Holland, Michigan
05.2025 - 09.2025
- Supervise swimming areas to ensure safety of patrons by enforcing pool rules and scanning for unusual behavior
- Work with fellow guards to implement a proper rotation and coordinate EAPs/EAP drills when necessary
- Perform routine water testing to maintain a chemical balance and clean, safe swimming environment
Education
BS - Exercise Science
Grand Valley State University
Allendale, MI04-2027
Certified USA Swim Coach -
USA Swimming - Online
01.2025
Certified Lifeguard -
American Red Cross - Online
01.2024
High School Diploma -
Jenison High School
Jenison, Michigan01.2023
Skills
- Motivation and Encouragement
- Leadership
- Communication
- Adaptability
- HyTek Software
- Event organization
- Customer service
References
Reference available upon request
Timeline
Assistant Swim Coach
Hudsonville Public Schools
12.2025 - Current
ASSISTANT COACH
MLA
05.2025 - Current
LIFEGAURD
Macatawa Legends
05.2025 - 09.2025
Customer Service Representative
Grand Valley State University
01.2025 - Current
LIFEGAURD
Grand Valley State University
01.2024 - Current
BS - Exercise Science
Grand Valley State University
Certified USA Swim Coach -
USA Swimming - Online
Certified Lifeguard -
American Red Cross - Online
High School Diploma -
Jenison High School