Aliyana Banks
Pittsburg
Summary
Adept at multitasking and exceptional customer service, I leveraged these skills at Windsor Place Nursing Center to enhance patient wellbeing and satisfaction. My expertise in cash handling and team collaboration, honed at Pittsburg Hotlinks, significantly contributed to efficient operations and a positive dining experience, showcasing a strong work ethic and a focus on achievements.
Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support.
Experienced with patient care and clinical procedures, delivering essential support in medical settings. Utilizes phlebotomy and EKG skills to enhance patient experience and efficiency. Strong understanding of medical terminology and healthcare protocols, ensuring high standards of care and compliance.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Pittsburg Hotlinks
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Certified Nursing Assistant
Windsor Place Nursing Center
03.2024 - 10.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
High School Diploma -
Hughes Springs High School
Hughes Springs, TX05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Team collaboration
- Supply restocking
- Order accuracy
- Foreign language proficiency
- Food station setup
- Menu presentation
- Bill computation
- Food spoilage prevention
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- CPR
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient flow management
- Patient care coordination
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
Certification
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- OSHA Certified
- Home Health Aide (HHA) Certification
- Basic Life Support (BLS) - American Heart Association.
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- IV Therapy and Blood Withdrawal Certification- Various state-approved providers or boards.
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Timeline
Certified Nursing Assistant
Windsor Place Nursing Center
03.2024 - 10.2024
Server
Pittsburg Hotlinks
06.2022 - Current
High School Diploma -
Hughes Springs High School