Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Coordinator
Byblos Banquets
Dearborn, MI
05.2019 - Current
Maintained accurate records of payments, supplies, event details, and other related information.
Prepared reports summarizing finances associated with each event; tracked expenditures against budget allocations.
Monitored inventory levels of supplies used during banquets such as linens, flatware, and glassware, ordering additional items as needed.
Managed catering staff by assigning tasks, providing training on proper table settings, and monitoring performance during events.
Reviewed feedback from guests regarding their experiences at banquets; incorporated suggestions into future plans.
Resolved any issues that arose during the course of an event in a timely manner; liaised with relevant parties to find solutions.
Coordinated banquet events and activities, including booking venues, scheduling staff, and creating menus.
Provided exceptional customer service to ensure client satisfaction with all aspects of the event.
Monitored banquet equipment condition, arranging for maintenance or replacements as needed.
Trained new banquet staff on service standards, procedures, and company policies.
Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
Gas Station Manager
BP
Detroit, MI
05.2019 - 03.2024
Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
Maintaining accurate records of fuel and other store inventory levels.
Approving purchase orders for supplies required by the gas station's operations.
Implementing security measures such as surveillance cameras or alarm systems when necessary.
Managing financial transactions such as deposits, refunds, credits.
Preparing reports on sales, profits, losses, expenses, and other business activity data.
Handled customer complaints in a professional manner while resolving issues promptly.
Responding quickly to emergency situations involving hazardous materials or spills.
Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
Training new employees on safety protocols and operational processes related to running a gas station.
Enforcing company policies related to employee conduct or personal hygiene standards.
Mitigated business risks by working closely with staff members and assessing performance.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored progress by establishing plans, budgets and measuring results.