Ali Clark
Hamilton,AL
Summary
- To maintain full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving skills
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager / MLO / NED Trainer
1st Franklin Financial Corporation
03.2023 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reviewed credit applications for risk factors and credit worthiness.
- Supervised and evaluated staff to help improve with skills, achieve daily objective and attain advancement.
- Demonstrated knowledge of branch financial products.
Sr. CSR
1st Franklin Financial Corporation
04.2022 - 03.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls to answer questions about products and services.
- Escalated issues to proper supervisors when standard processes were not effective.
Customer Service Representative
1st Franklin Financial Corporation
04.2017 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Teller
First National Bank
12.2015 - 04.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Admitting
Russellville Hospital
12.2012 - 12.2015
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
Education
High School Diploma -
Belgreen High School
Russellville, AL05.2011
Skills
- Credit Approval and Denial
- Build Customer Relationships
- Strong written and verbal communication skills
- Conflict Resolution
- Strategic Planning
- Financial Services
Timeline
Assistant Branch Manager / MLO / NED Trainer
1st Franklin Financial Corporation
03.2023 - Current
Sr. CSR
1st Franklin Financial Corporation
04.2022 - 03.2023
Customer Service Representative
1st Franklin Financial Corporation
04.2017 - 04.2022
Teller
First National Bank
12.2015 - 04.2017
Admitting
Russellville Hospital
12.2012 - 12.2015
High School Diploma -
Belgreen High School
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