ALI CLARKE
4339 CAMPUS HILL CIRCLE ,FL
Summary
Proven track record in pipeline construction with Phillips & Jordan Construction, enhancing team productivity through effective teamwork and communication. Skilled in heavy equipment operation and pipe laying techniques, contributing to project success by optimizing workflow efficiency. Demonstrated ability to maintain safety standards, resulting in a positive impact on project outcomes.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Technology-inclined possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
16
16
years of professional experience
Work History
Pipeline Laborer
Phillips & Jordan Construction
03.2018 - Current
- Assisted with the transportation and loading/unloading of materials onto trucks for efficient movement between job sites.
- Contributed to successful project completion by maintaining clean and organized work areas.
- Laid out materials for efficient project work.
- Optimized workflow efficiency by performing routine equipment checks, maintenance, and repairs as needed.
- Supported team productivity by assisting with excavation, trenching, and backfilling activities as needed.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Developed strong working relationships with colleagues, fostering a positive team environment conducive to achieving success on pipeline construction projects.
Driver, Warehouse Orders
Vista Products
02.2014 - 03.2018
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
Technician
DIRECTV
04.2012 - 01.2014
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Customer Service Representative
AT&T
01.2008 - 03.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
South Dade Senior High School
Homestead, FLAssociate of Arts -
George Stone Area Vocational-Technical Center
Pensacola, FL2004
Skills
- Hazards awareness
- Teamwork and Communication
- Pipe Laying Techniques
- Trench digging experience
- Pressure testing
- Heavy Equipment Operation
- Pipe Insulation
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Technical Support
- Problem-Solving
- Application support
- Technical Troubleshooting
Timeline
Pipeline Laborer
Phillips & Jordan Construction
03.2018 - Current
Driver, Warehouse Orders
Vista Products
02.2014 - 03.2018
Technician
DIRECTV
04.2012 - 01.2014
Customer Service Representative
AT&T
01.2008 - 03.2012
High School Diploma -
South Dade Senior High School
Associate of Arts -
George Stone Area Vocational-Technical Center
Similar Profiles
RAUL MENDOZARAUL MENDOZA
Equipment Operator at Phillips and JordanEquipment Operator at Phillips and Jordan
Trevor BrackinTrevor Brackin
Leadman/welder at Phillips and JordanLeadman/welder at Phillips and Jordan
Julio MendozaJulio Mendoza
General Foreman at Phillips And JordanGeneral Foreman at Phillips And Jordan