Alissa DiGiuseppe
Philadelphia,PA
Summary
Highly ambitious business professional with a background in advertising sales and commercial supply chain, specifically retailer account management. Skilled in analyzing data, drawing meaningful insights to drive results and efficiencies. Excellent communicator who consistently exceeds company expectations and thrives in challenging environments. Collaborator who creates trusted relationships with all partners, leveraging a consultative customer service approach to implement strategic process improvements.
Overview
8
8
years of professional experience
Work History
Customer Service Account Manager
The Estee Lauder Companies
05.2016 - Current
- Coordinate with cross-functional teams to resolve account issues and mitigate risks, including but not limited to expediting late stock, EDI misalignments, maintaining scorecard metrics and tracking in dollars to meet NA Affiliate monthly sales goals
- Drive account efficiencies that are mutually beneficial to both partners by developing trusted relationships with our customers, resulting in strategic initiatives including full case pack ordering for top selling SKUs, a program for multi-PO pallets to reduce time in ELC shipping, as well as dispute compliance violations to reverse chargebacks
- Increased accuracy of on order SKUs, reduced transmission errors, and on-time shipping metrics employing SAP, Excel and BI Reporting to identify key action items to maintain best practices across brands
- Collaborated with brands and upper management on successful launches of both Sephora x Kohls and Ulta at Target partnerships
- Led a project with our midwest DC team, implementing a cadence for retailers to ensure optimization of fill rate and cycle time, resulting in an increased fill rate across both brands and retailers channels
Account Executive
Clear Channel Outdoor
07.2015 - 05.2016
- Built and strengthened relationships with new and existing accounts to drive revenue growth through strategic prospecting and cold calling, approximately 30 calls per day, in addition to conducting competitive analyses.
- Collaborated with internal teams to develop account strategy.
- Conducted integrated sales presentations to illustrate value of product and individualized solutions, closing over $45,000 worth of business in my first month.
Education
Participant, Continuous Improvement Workshop on Six Sigma and Lean practices Top 7% of -
Bachelor of Business Administration - Marketing
TEMPLE UNIVERSITY, Fox School of Business
Philadelphia, PASkills
- High Customer Service Standards Adherence
- Analyzing and Reporting
- Revenue Quotas
- Warehousing
- Account Resolutions
- Operational Efficiency
- Performance Tracking and Evaluations
- Customer Relations
- Continuous Improvements
- Collaborative Environments
- Logistics Policies and Procedures
Timeline
Customer Service Account Manager
The Estee Lauder Companies
05.2016 - Current
Account Executive
Clear Channel Outdoor
07.2015 - 05.2016
Participant, Continuous Improvement Workshop on Six Sigma and Lean practices Top 7% of -
Bachelor of Business Administration - Marketing
TEMPLE UNIVERSITY, Fox School of Business