Summary
Overview
Work History
Education
Skills
Timeline
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ALI ELORRIAGA

St.Louis Park,MN

Summary

Friendly Server with record of personable and professional service. Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams.

Overview

8
8
years of professional experience

Work History

Server Support Engineer

316 Bar & Grill
07.2023 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs. As well as seating and cleaning our own tables.

Beertender

Nouvelle Brewing
05.2022 - 05.2023
  • Engaged guests with warm conversation, building customer experience loyalty and encouraging repeat business
  • Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
  • Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.

Customer Experience Manager

Merchology
11.2018 - 05.2023
  • Educated customers about products, pricing, and policies to address and resolve any complaints
  • Developed and Implemented Customer Experience Strategies through customer feedback and surveys
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.

Server

Oak 19 Fare & Refreshment / Chaska Town Course
05.2019 - 10.2020
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

St. Boni Bistro
05.2018 - 04.2019
  • Enhanced customer satisfaction by providing efficient and attentive service in a high-paced bistro environment.
  • Experience in a fast paced environment while serving 6-8 tables at a time.
  • Increased repeat business through friendly and professional interactions with guests, remembering their preferences and dietary needs.
  • Contributed to revenue growth by upselling menu items and promoting daily specials effectively.

Server/Hostess

Log Jam
06.2016 - 05.2018
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

Bachelor of Science - Retail Merchandising And Management -

University of Wisconsin-Stout
Menomonie, WI
05.2018

Skills

  • Hospitality Driven
  • Team Player
  • Experience with various POS systems
  • Fast Learner
  • 10 years of Customer service skills
  • High-Volume Dining

Timeline

Server Support Engineer

316 Bar & Grill
07.2023 - Current

Beertender

Nouvelle Brewing
05.2022 - 05.2023

Server

Oak 19 Fare & Refreshment / Chaska Town Course
05.2019 - 10.2020

Customer Experience Manager

Merchology
11.2018 - 05.2023

Server

St. Boni Bistro
05.2018 - 04.2019

Server/Hostess

Log Jam
06.2016 - 05.2018

Bachelor of Science - Retail Merchandising And Management -

University of Wisconsin-Stout

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ALI ELORRIAGA