ALI FAHES
Doha
Summary
Results-driven Operations Manager with extensive experience in logistics and customer service. Skilled in optimizing inventory management and enhancing the customer journey, ensuring seamless operations and high satisfaction rates across all touchpoints.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Transcorp International
Doha
03.2025 - Current
- Established strategic partnerships to strengthen market presence and improve brand recognition.
- Conducted market research to uncover new business opportunities and emerging trends.
- Collaborated with cross-functional teams to align sales strategies with overarching business objectives.
- Managed client relationships to ensure satisfaction and cultivate long-term loyalty.
- Identified potential clients, built rapport, and negotiated contracts effectively.
- Maintained a comprehensive database of existing customers and prospective leads.
- Developed and executed strategies to boost sales and expand market share.
- Utilized pipelining, pre-qualification, and territory management to identify new customers.
Operation Manager
PASS DELIVERY W.L.L
Doha
12.2022 - 03.2025
- Oversee day-to-day operations of the application, ensuring functionality and user-friendliness.
- Collaborate with IT and design teams to implement updates and improve app performance.
- Manage product listings, descriptions, and images on the platform, ensuring accuracy and appeal.
- Monitor inventory levels and coordinate with new stores for timely restocking.
- Enhance the customer journey from browsing to purchase, ensuring a seamless experience.
- Address customer inquiries and concerns professionally and promptly.
- Develop and implement strategies to boost customer satisfaction and loyalty.
- Collaborate with the marketing team to plan and execute effective online campaigns.
- Implement promotions, discounts, and special offers to drive sales and engagement.
- Analyze marketing performance data to refine strategies and optimize results.
- Work with cross-functional teams, including marketing, sales, and logistics, to ensure operational alignment.
- Collaborate with external partners, such as vendors, stores, and agencies, to foster productive relationships.
Event And Project Management
Project Event Management
11.2022 - 12.2022
- Successfully managed event projects from concept to completion, aligning with client objectives.
- Supervised staff and coordinated tasks to enhance efficiency and collaboration.
- Maintained professional communication with clients, addressing needs and providing updates.
- Oversaw procurement while managing supplier relationships for timely, cost-effective service delivery.
- Provided technical support and resolved challenges to ensure smooth event operations.
- Managed both short-term and long-term projects, upholding high-quality standards under tight deadlines.
Manager, Family business
FAHS Trading
02.2019 - 11.2022
- Planned and achieved sales targets, ensuring consistent business growth and profitability.
- Supervised staff services, providing guidance and support to maintain high performance standards.
- Managed accounting tasks, including cash flow monitoring, invoicing, and expense tracking.
- Delivered excellent customer service, addressing inquiries and building strong customer relationships.
- Optimized store presentation by creating the best display arrangements to attract and retain customers.
- Monitored item movement to ensure stock availability and efficient inventory management.
- Trained employees on operational procedures, enhancing efficiency and work quality.
- Provided system support and implemented checklists to streamline daily operations.
Assistant Manager
HARB Trading
01.2017 - 12.2019
- Scheduled and coordinated meetings and appointments for supervisors and managers, ensuring efficient time management.
- Managed travel arrangements and expense reports for department team members, streamlining administrative processes.
Education
Bachelor of Business Administration And Management -
Lebanese University
Lebanon06-2017
Skills
- Customer service and support
- Strategic partnerships
- Market research
- Client relationship management
- Performance analysis
- Negotiation skills
- Time management
- Sales and promotions
- Inventory management
- Customer experience and satisfaction
- Logistics and procurement
- Marketing strategies
- Strategic thinking
- Team collaboration
- Technical support services
- Project management skills
- Financial accounting
- Event coordination
Languages
- French
- English
- Arabic
Timeline
Business Development Manager
Transcorp International
03.2025 - Current
Operation Manager
PASS DELIVERY W.L.L
12.2022 - 03.2025
Event And Project Management
Project Event Management
11.2022 - 12.2022
Manager, Family business
FAHS Trading
02.2019 - 11.2022
Assistant Manager
HARB Trading
01.2017 - 12.2019
Bachelor of Business Administration And Management -
Lebanese University
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