Ali Falahi

• Achieved 120% target attainment during first year as Founding Solution Engineer at C1.
• Closed contracts with three Fortune 100 companies, significantly boosting revenue.
• Developed connectors and HRIS application for demos, enhancing proof-of-value outcomes.
• Created comprehensive user guides to facilitate successful client demonstrations.
• Actively engaged with PM and Eng as it pertains to new and existing product enhancements.

• Managed Oasis's customers and helped with implementation and renewals.
• Developed technical documentation to ensure clarity and consistency across projects.
• Facilitated workshops to gather requirements and align stakeholder expectations effectively.
• Implemented Planhat as a CSM platform.
• Worked closely with the PM to help develop specs and new customer features.

As a Solutions Architect I managed the Customer Journey end to end. I help customers onboard their environment to our solution, train their team, review the initial results, and help them operationalize.

• Maintained a 98% renewal rate managing 30 customers including six major accounts
• Built and maintain the customer Journey, which the entire organization uses during PoVs or when onboarding a new customer
• Built and maintain an the enterprise operational guide which is used for major and enterprise customer onboarding
• Interviewed, trained and onboarded new team members as our team expanded
• Created and maintain the products Postman collection

• Ran discovery, product overview, and proof of value calls
• I quickly became a key contributor to developer led CIAM opportunities
• Developed several tutorials around the deployment and configuration of our platform and SSO to third-party solutions.
• I was a key contributor on a several highly competitive opportunities where ForgeRock was chosen or made it to the top three vendors.
• Worked closely with PM and the SDK team to test, and provide feedback on our JS SDKs and review SDK related blog posts.
• Achieved the "Rising Star" award for FY21

• Carried a 2.5 million quota covering midwest and west regions
• Worked closely with product management to test, and provide feedback for new features products
• Interviews, onboarded, and coached new hires
• Conducted custom demos and proof of concepts in a developer oriented environment
• Provided technical help to other solution engineers as needed in the form of custom workflows, sample apps, or research

• I was fully Okta certified in the first five months of joining
• Awarded the "Instant Impact Award for exceeding quota attainment for my third quarter since joining
• Ran custom demos, proof of concept in a developer, and IT oriented environment
• Interviewed, graded, and coached new SE as needed
• I wrote a comprehensive CIAM SE ramp-up guide, and helped implement RFPio for RFP management
• Besides being an SE I played a specialist roll to help other SEs with complex deals
• Participated in developer workshops and conferences as needed

• I was promoted from an SE to a Solutions Architect to focus on fortune 500 companies and named accounts and help the professional services team with complex engagements.
• I was an instrumental part of the technical liaison with the second seven-figure deal for a marketing and Ad company.
• I often traveled to clients' sites to help architect or develop an implementation plan for said clients.
• Awarded the SE/SA of the quarter for my critical role in closing several large-figure deals.
• Streamlined the RFP response process with the implementation of RFPio
• I briefly played a role as a product manager to help launch two tools we were working on

• Promoted from a Support Engineer after winning a few keys deals for the company.
• I was an instrumental part for the first seven-figure deal in the company's history with a medical equipment/software company
• Wrote custom solutions to extend our tools functionality in PowerShell and Python, which often helped us win the deal or secured our place as a top contender
• I rebooted our Github space and ensured scripts and guides stayed up to date and accessible by prospects and customers
• Improved the SE scheduling process by 80% with the implementation of ScheduleOnce
• I was heavily involved with Product Management to test, and provide feedback to new features and products

• Handled customer tickets and phone calls, and won Support Engineer of the quarter in 2015
• Ran demos and proof of concepts to help AEs close deals
• Ran webinars and participated in trade shows as needed