Open To Work
Ali Fitzgerald
Owner/CEO Hoop Mamas | Professional & Administrative Services
Kansas City,KS
Summary
Dynamic and experienced administrative professional with a strong background in management, communication, coordination, organization, and sales. Proven track record of providing reliable support to ensure seamless office operations and enhance team collaboration. Committed to fostering a positive work environment that drives productivity and efficiency. Skilled in adapting to evolving challenges, multitasking, and implementing solutions that support operational goals.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Skills
- Customer Relations
- Relationship Building
- Business Operations
- Verbal and written communication
- Project Management
- Operations Management
- Strategic Planning
- Staff Management
- Team Oversight
- Financial Management
- Employee Development
- Administrative Oversight
- Attention to Detail
- Customer Service Management
- Inventory Tracking and Management
- Purchasing and planning
- Operations Oversight
- Sales Strategies
Work History
Payroll Coordinator
AMC Entertainment Holdings, Inc.
Leawood, KS
11.2024 - 01.2026
- Administered bi-weekly payroll processing for over 35,000 employees, utilizing Oracle software, ensuring adherence to federal and state regulations.
- Conducted thorough evaluations of payroll data, ensuring alignment with regulatory requirements and company policies to effectively reduce risks.
- Analyzed and processed time records, created detailed reports, and made precise adjustments to maintain an accurate payroll database.
- Engaged with human resources, accounting, legal, and treasury departments to validate and confirm the accuracy of payroll submissions.
- Directed the management of high-volume associate email inquiries, ensuring employee satisfaction with efficient communication, and consistent 24-hour resolution.
- Conducted research to support the legal team, and managed organized records of investigative case files.
- Provided all initial troubleshooting and technical support for employee portal issues, ensuring the successful resolution of associate login access.
Owner/CEO
Hoop Mamas
Lawrence, KS
01.2009 - 08.2024
- Directed daily operational activities for more than a decade, focusing on process optimization, team coordination, and increased sales.
- Recruited, trained, and led a results-oriented team, committed to company growth and fulfilling targets, while maintaining 100% employee retention.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Formulated and executed operational strategies to elevate customer engagement and retention.
- Analyzed the competitive landscape of the industry consistently to maintain #1 sales position in the marketplace.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Supervised daily workflows, facilitating precise and effective task fulfillment by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Oversaw financial management, including budgeting, financial reporting, and tax preparation.
- Managed $100k inventory system, ensuring optimal stock levels and timely order fulfillment.
Office Manager | Customer Relations | Payroll
Fitzgerald Flooring & Remodeling
Lawrence, KS
07.2014 - 07.2024
- Oversaw prompt and effective communication for customer inquiries and sales requests across all platforms, reinforcing commitment to service quality.
- Executed systematic entry and regular updates of customer information in the CRM database for improved client relationship management and enhanced service delivery.
- Generated comprehensive job estimates for over 1,000 prospective clients yearly, and facilitated scheduling communications to ensure seamless project commencement upon acceptance.
- Compiled comprehensive billing invoices for completed jobs, maintaining high standards of clarity and accuracy to ensure customer retention, and encourage referrals.
- Secured advantageous contracts with commercial vendors, driving significant cost savings on diverse services and products.
- Coordinated and managed meeting schedules to enhance team collaboration and streamline operational workflow.
- Directed payroll operations for a team of 10, ensuring precision in compensation, and adherence to deadlines.
Store Manager
The Sacred Journey
Lawrence, KS
01.2008 - 01.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening procedures, while reconciling and balancing day-to-day revenue logs.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed and trained store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom, to facilitate effective ordering and stock rotation.
- Maximized sales by creating and rotating innovative visual merchandising displays and store layouts.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Accomplishments
• Built Hoop Mamas from the ground up and achieved 100% employee retention.
• Grew the business to over $1M in sales, achieving Etsy's prestigious 'Top 1% of Sellers Award' within three years, and 2nd place categorically, for over ten years.
• Implemented customer service excellence at two owned businesses, exponentially driving client bases, referrals, and repeat sales/clients.
Education
Associate of Arts - Business Administration, Management And Operations | Horticulture Operations Certification
Johnson County Community College
Overland Park, KS 01.2002 - 05.2004
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll Coordinator
AMC Entertainment Holdings, Inc.
11.2024 - 01.2026
Office Manager | Customer Relations | Payroll
Fitzgerald Flooring & Remodeling
07.2014 - 07.2024
Owner/CEO
Hoop Mamas
01.2009 - 08.2024
Store Manager
The Sacred Journey
01.2008 - 01.2009
Associate of Arts - Business Administration, Management And Operations | Horticulture Operations Certification
Johnson County Community College
01.2002 - 05.2004