Alison Fitzgerald
Lawrence,KS
Summary
Dynamic leader with a proven track record at Hoop Mamas, enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and relationship building, achieving a 100% client retention rate at Ambius. Skilled in financial management and staff development, consistently driving revenue growth and fostering team collaboration.
Overview
24
24
years of professional experience
Work History
Owner/CEO
Hoop Mamas
01.2009 - 08.2024
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Researched target market to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Analyzed industry trends and tracked competitor activities to inform decision making.
HR Executive
Fitzgerald Flooring & Remodeling
07.2014 - 07.2024
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Led performance management initiatives, setting clear expectations for employees and regularly monitoring progress towards goals.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
Payroll Executive
Fitzgerald Flooring & Remodeling
07.2014 - 07.2020
- Enhanced employee satisfaction by addressing payroll inquiries promptly and accurately, ensuring timely payments.
- Conducted thorough audits of payroll records to identify discrepancies or inconsistencies, resolving issues swiftly.
- Streamlined payroll processes by implementing efficient systems and software to reduce errors and save time.
- Provided exceptional customer service to employees by answering questions regarding paychecks, deductions, and taxes professionally and efficiently.
Store Manager
The Sacred Journey
01.2008 - 01.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Lead Service Technician
Ambius
05.2000 - 01.2008
- Managed and maintained the Topeka/Lawrence/Manhattan Kansas service route for over 30 tropical plant rental customers.
- Maintained a 100% retention rate for the entire length of employment, as well as gaining new clients yearly through in-person cold sales.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Won the 'President's Cup' award, bonus and trip annually, for 'Top Service Technitian' in both performance and client retention.
Education
Horticulture Certificate - Horticulture
Kirkwood Community College
Cedar Rapids, IAAssociate Of Applied Science - Horticulture Operations And Business Management
Johnson County Community College
Overland Park, KSSkills
- Customer Relations
- Relationship Building
- Business Operations
- Verbal and written communication
- Project Management
- Operations Management
- Strategic Planning
- Staff Management
- Team Oversight
- Financial Management
- Employee Development
- Administrative Oversight
- Attention to Detail
- Customer Service Management
- Inventory Tracking and Management
- Purchasing and planning
- Operations Oversight
- Sales Strategies
Accomplishments
• Built and grew Hoop Mamas from the ground up, and to over one million dollars in sales.
• Achieved Etsy's prestigious 'Top 1% of Sellers' Award within three years of startup and maintained this, as well as the #2 'Toy' category seller for several years thereafter.
• Maintained a 100% employee retention rate, from the start of Hoop Mamas.
• Was honored as 'Top Service Technician' at the annual, global Ambius 'President's Cup' four times, an accolade that less than 1% of employee candidates receive even once, during their tenure with the company.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Executive
Fitzgerald Flooring & Remodeling
07.2014 - 07.2024
Payroll Executive
Fitzgerald Flooring & Remodeling
07.2014 - 07.2020
Owner/CEO
Hoop Mamas
01.2009 - 08.2024
Store Manager
The Sacred Journey
01.2008 - 01.2009
Lead Service Technician
Ambius
05.2000 - 01.2008
Horticulture Certificate - Horticulture
Kirkwood Community College
Associate Of Applied Science - Horticulture Operations And Business Management
Johnson County Community College