Ali Flom Burdick
Omaha,NE
Summary
Adept at inventory control and fostering strong relationships, I excelled at ZO Skin Health by enhancing team performance and ensuring SOP adherence. My leadership and analytical thinking significantly improved processes, achieving notable efficiency gains. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Sr. Team Lead
ZO Skin Health
Omaha, NE
01.2021 - Current
- Maintain the International channel and assist with Domestic channel
- Communicate with International Distributors to ensure that expiration dating and quantities of the product are correct
- Muti-task between channels to ensure everything stays caught up and within time frames given
- Help train new hires as well as other team members with my knowledge
- Assist warehouse in making sure the orders are processed into our warehouse system correctly, if they are not try and fix them or reach out to the appropriate party to assist
- Enter any orders ( Domestic, international, car stock, employee, staff orders ) into the system
- Answer phone calls and assist or direct to the appropriate person that can assist
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints or comments
Policy Service Specialist
Mutual of Omaha
Omaha, NE
09.2018 - 06.2019
- Receives, analyzes and processes routine incoming inquires, communicating outcomes
- Effectively responds to and resolves customer requests by utilizing basic knowledge and skill sets, systems, policies, procedures, regulations and other reference materials
- Provides effective customer service via multiple channels such as phone (to include inbound and outbound calls), written/email correspondence, etc
- Performs service recovery techniques to resolve requests
- Provides compliant and easily understood resolution options with the desired outcome of creating a positive customer experience
- Collaborates with internal partners to gather information and develop resolutions/options to be communicated to external customers
- Meets deadlines and performs successfully within a fast paced, ever changing and diverse production environment, to include multitasking, system utilization and accurately entering data to handle entire requests from start to finish
Customer Service Representative
Blue Cross Blue Shield of Nebraska
Omaha, NE
12.2015 - 09.2018
- Direct and assist members in the online application process to apply for a government subsidy or make changes to existing coverage
- Provide exceptional service face to face at the walk in desk for members that need direct assistance
- Explain to members with great detail and accuracy the changes involved with either keeping their current plan or moving to a plan compliant with the Affordable Care Act
- Persuade current members to remain with BCBSNE by providing accurate information about insurance policies while providing outstanding service
- Strengthen team productivity by keeping communication open yet professional to ensure projects are completed as efficiently as possible
- Promptly answer phone calls and emails from healthcare providers as well as policy members regarding benefits, claims, and policy guidelines
Transfer Coordinator
Air Methods Transfer Center
Omaha, NE
03.2012 - 11.2014
- Demonstrate excellent customer service skills with all callers
- Ability to relay information accurately follow protocols as developed by each partner hospital - Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility
- Professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service
- Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data
- Able to use a multiple phone line system, tools and resources in order to contact appropriate parties pertinent to transfers of patients
- Coordinate flight and ground transportation as needed
- Able to stay professional and efficient in high stress situations
CMA/CNA
North Crest Living Center
03.2010 - 05.2012
- Assist the RN nurse in providing quality care to patients in accordance to the certified nurse assistant licensure
- Execute basic technical skills, including applying dressings, taking and documenting vital signs, identifying and documenting signs and symptoms of diseases/conditions that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician
- Help patients in performing personal care duties, such as bathing, washing of mouth and skin, toileting, eating and hydration, and grooming and dressing
- Assist patients in moving in and out of bed, walking around, and exercising
- Responsible for stocking patient rooms and supply points, ensuring that unit supplies are adequately maintained to satisfy patient care requirements
- Responsible for recording important patient record
- Perform clerical support duties, such as entering orders, answering phones, entering data, and processing chart
CMA/CNA
Bethany Nursing Home
05.2006 - 03.2010
- Assist the RN nurse in providing quality care to patients in accordance to the certified nurse assistant licensure
- Execute basic technical skills, including applying dressings, taking and documenting vital signs, identifying and documenting signs and symptoms of diseases/conditions that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician
- Help patients in performing personal care duties, such as bathing, washing of mouth and skin, toileting, eating and hydration, and grooming and dressing
- Assist patients in moving in and out of bed, walking around, and exercising
- Responsible for stocking patient rooms and supply points, ensuring that unit supplies are adequately maintained to satisfy patient care requirements
- Responsible for recording important patient record
- Perform clerical support duties, such as entering orders, answering phones, entering data, and processing chart
Education
High school diploma -
Abraham Lincoln High School
Council Bluffs, IA05.2006
Skills
- Inventory control
- Staff training
- SOP adherence
- Risk management
- Deadline management
- Leadership
- Performance improvement
- Evaluating employee work
- Analytical thinking
- Complex Problem-solving
- Client support
- Team Check-ins
- Client service
- Process improvement
- Problem-solving
- Documentation and reporting
- Relationship building
- Onboarding and orientation
Timeline
Sr. Team Lead
ZO Skin Health
01.2021 - Current
Policy Service Specialist
Mutual of Omaha
09.2018 - 06.2019
Customer Service Representative
Blue Cross Blue Shield of Nebraska
12.2015 - 09.2018
Transfer Coordinator
Air Methods Transfer Center
03.2012 - 11.2014
CMA/CNA
North Crest Living Center
03.2010 - 05.2012
CMA/CNA
Bethany Nursing Home
05.2006 - 03.2010
High school diploma -
Abraham Lincoln High School
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