Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Work Preference
Generic
ALI Vaziri Hamedani

ALI Vaziri Hamedani

120 Arbor Creek Way

Summary

With a proven track record at Team Tennis USA, I excel in creative problem-solving and new hire training, enhancing compliance and customer service standards. Leveraging public speaking skills, I've led teams to surpass targets, fostering a culture of continuous improvement and collaboration. My approach consistently results in heightened efficiency and client satisfaction.

Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.

Knowledgeable Leadership with solid background in delivering engaging and effective training programs. Developed and implemented comprehensive training materials that enhanced employee performance and productivity. Proven ability in instructional design and group facilitation.

Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.

Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.

Passionate Trainer with extensive knowledge of Microsoft training and proven success working with high-End clients. Devoted to long-lasting and comprehensive results for every client. Trained in Problem Solving and Microsoft use.

Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than [Number3 years of related experience and superior planning and time management abilities.

Overview

10
10
years of professional experience
1
1
Certification
9
9
years of post-secondary education

Work History

Team Tennis USA Trainer

Team Tennis USA
01.2024 - Current
  • Conducted risk assessments to identify gaps in the bank''s AML program and recommend improvements.
  • Facilitated communication between departments for efficient information sharing related to BSA/AML matters.
  • Analyzed situations to determine how best to resolve issues posing potential risks to bank or customers.
  • Kept abreast of industry trends and changes in regulations, maintaining up-to-date knowledge of BSA/AML best practices.
  • Reviewed and filed currency transaction reports submitted by branches within required regulatory-imposed timeframes.
  • Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
  • Trained junior analysts, ensuring a well-informed team proficient in BSA/AML regulations.
  • Assisted with compliance exams by gathering files, records and other pertinent information for review by compliance examiners.
  • Supported management during regulatory exams by providing requested documents as evidence of sound compliance practices.
  • Collaborated with cross-functional teams to address complex financial crime issues and strengthen internal controls.
  • Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
  • Played an active role in various committees focused on enhancing the bank''s overall compliance culture and awareness among employees.
  • Built and established strong professional relationships with clients and financial institutions.
  • Reviewed financial documents, pointing out and correcting financial errors.
  • Assisted with development of new accounting and financial policies and procedures.
  • Produced effective procedures for performing [Type] investigations and deployed monitoring processes to keep teams consistent in all areas.

Customer Service Representative

Homestead Hospice
01.2022 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Server Manager

Atlantic Seafood Company
11.2021 - 04.2022
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Optimized server configurations for improved performance, reliability, and costefficiency.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.

Server Manager

Apre Diem French Bistro
11.2014 - 04.2019
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Led team of servers to consistently meet customer service and sales targets.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Trained servers on order management, food service quality and how to build rapport with guests.

Education

BBA - Business Administration AND Management

South University
Savannah, GA
05.2017 - 02.2021

MBA - Business Management And Study Leadership

South University
Savannah, GA
04.2021 - 12.2025

Master of Science - Management Information Systems (MIS)

South University
Savannah, GA
10.2024 - Current

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving

Program management

Student engagement

Online instruction

Presentations and demonstrations

Computer technology

Online-based education

Decision-making

Coaching and development

Clear communication

Relationship building

Strategic planning

Leadership development

Team exercises

Data organization

Class scheduling

Data entry

Employee surveying

Employee interviewing

Project implementation

Management consultation

Certification

  • Certified Supply Chain Professional (CSCP)
  • Teaching English as a Foreign Language (TEFL) Certification
  • Project Management Institute Agile Certified Practitioner (PMI-ACP)
  • Georgia Driver's License
  • USPTA( United State Professional Tennis Association Certification)
  • Certified Data Professional (CDP)

Languages

Persian
Full Professional
Arabic
Limited Working

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Supporting STEM education initiatives and mentorship programs
  • Electronics and Circuit Building
  • Artificial Intelligence (AI) and Machine Learning
  • Crafting homemade beer using specialized equipment and brewing techniques
  • I enjoy cooking for friends and family gatherings
  • Wine Tasting
  • I like trying new recipes and food trends
  • Documenting and sharing travel experiences
  • Participating in cultural exchange programs and homestays
  • Fundraising Events
  • Volunteer Work
  • Animal Welfare Advocacy
  • Environmental Conservation Projects
  • Swimming
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Committed to improving personal fitness through regular participation in Tennis
  • Camping
  • Backpacking
  • Fashion

Timeline

Master of Science - Management Information Systems (MIS)

South University
10.2024 - Current

Team Tennis USA Trainer

Team Tennis USA
01.2024 - Current

Customer Service Representative

Homestead Hospice
01.2022 - 05.2022

Server Manager

Atlantic Seafood Company
11.2021 - 04.2022

MBA - Business Management And Study Leadership

South University
04.2021 - 12.2025

BBA - Business Administration AND Management

South University
05.2017 - 02.2021

Server Manager

Apre Diem French Bistro
11.2014 - 04.2019

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Important To Me

Company CultureWork from home option4-day work weekCareer advancementTeam Building / Company RetreatsWork-life balance

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ALI Vaziri Hamedani