Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ali Hussain

Chicago,IL

Summary

Motivated professional with a comprehensive background in user support, troubleshooting, and operational leadership across luxury retail and technology sectors. Proven track record in delivering high-level customer service and driving operational excellence. Experienced Product Manager at Jayson Home, adept at managing end-to-end fulfillment operations and optimizing product listings to enhance customer experience. Technical expertise gained as a Technical Specialist at Apple, certified in iOS, WatchOS, and TvOS technologies, with a strong focus on resolving technical issues and providing customized solutions. Skilled in project management, cross-functional collaboration, and process improvement, demonstrated by achievements in sales goal attainment and operational efficiency enhancements. Dedicated to continuous improvement and maintaining service standards aligned with luxury brands. Pursuing Google Data Analytics certification to enhance analytical skills. Ready to leverage leadership capabilities and technical proficiency to exceed customer and team expectations.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Product Manager

Jayson Home
2 2023 - Current
  • Led and optimized daily fulfillment operations, ensuring precise and timely delivery of luxury furniture products
  • Orchestrated comprehensive management of product listings on Shopify, including research, professional photo uploads, and accurate copywriting to enhance product presentation and customer experience.
  • Collaborated closely with senior management to implement strategic process improvements, resulting in 15% increase in sales goal attainment, demonstrating proactive approach to achieving operational excellence.
  • Proficient in project management and cross-functional team collaboration, essential for directing daily workflows and delivering superior customer service throughout home delivery process.

Boutique Facilitator

Chanel
04.2022 - 09.2022
  • Efficiently managed multiple operational tasks within strict timeframes, demonstrating exceptional organizational and time management skills in fast-paced luxury retail environment.
  • Implemented effective conflict resolution strategies to promptly address and resolve customer concerns, fostering positive relationships and ensuring high levels of customer satisfaction.
  • Maintained meticulous daily records and utilized data analysis to identify operational inefficiencies and proactively implement corrective actions, exemplifying commitment to continuous improvement and operational excellence.
  • Facilitated assessments and repairs on luxury fine goods.

Technical Specialist

Apple
06.2016 - 6 2021
  • Provided expert technical support and customized solutions to meet diverse client needs, ensuring seamless integration and functionality of Apple products, directly applicable to managing home delivery and logistics at RH.
  • Certified iOS, WatchOS, and TvOS technician, demonstrating comprehensive knowledge and troubleshooting skills to resolve complex technical issues promptly and effectively.
  • Documented and tracked customer inquiries and resolutions with meticulous detail, leveraging Apple's knowledge base and resources to deliver exceptional service and support.
  • Provided personalized customer service, addressing inquiries and guiding customers through product selections to ensure satisfaction and build lasting relationships.
  • Leveraged in-depth product knowledge and consultative selling techniques to drive sales and exceed revenue targets, aligning with RH’s focus on delivering luxury customer experiences.

Education

Associate of Arts - Teaching of History

University of Illinois At Chicago
Chicago, IL
08.2015 - 08.2017

Skills

    Strong Communication Skills

    Inventory Management and Curation

    Website Management (Shopify)

    Time Management

    Data Entry & Analysis

Languages

Urdu/Hindi
Spanish

Timeline

Boutique Facilitator

Chanel
04.2022 - 09.2022

Technical Specialist

Apple
06.2016 - 6 2021

Associate of Arts - Teaching of History

University of Illinois At Chicago
08.2015 - 08.2017

Product Manager

Jayson Home
2 2023 - Current

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Ali Hussain