Ali Hussein
Minneapolis,MN
Summary
A dynamic leader with proven expertise in enhancing operational efficiency and customer satisfaction at Madina Home Health Care LLC. Excelled in strategic planning and team oversight, significantly improving service delivery. Skilled in negotiation and sales strategy development, adept at fostering client relationships and driving business growth. Demonstrates exceptional consulting abilities and a commitment to quality management.
Overview
9
9
years of professional experience
Work History
Owner
Madina Home Health Care LLC.
03.2018 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Client Relationship Manager
Madina Home Health Care LLC.
06.2016 - 03.2018
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Developed and implemented standards for staff to provide consistent service to customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Receptionist / Teachers Aid
Downtown Childcare Center
07.2016 - 02.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Client Relationship Manager
Mobility Home Health Care LLC.
09.2015 - 03.2016
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Made customers aware of current and new programs and services.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Assisted customers with opening accounts and signing up for new services.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Education
No Degree - Communications
Portland State University
Portland, ORHigh School Diploma -
Wellstone International High School
Minneapolis, MN06-2009
Skills
- Marketing tactics
- Sales strategy development
- Consulting
- Program creation and implementation
- Team oversight
- Quality management systems
- Strategic planning
- Negotiation
- Small business operations
- Business development
- Staff management
Timeline
Owner
Madina Home Health Care LLC.
03.2018 - Current
Receptionist / Teachers Aid
Downtown Childcare Center
07.2016 - 02.2018
Client Relationship Manager
Madina Home Health Care LLC.
06.2016 - 03.2018
Client Relationship Manager
Mobility Home Health Care LLC.
09.2015 - 03.2016
No Degree - Communications
Portland State University
High School Diploma -
Wellstone International High School
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