Ali Insausti

• Implemented effective methods of tracking customer feedback.
• Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
• Resolved customer complaints promptly and efficiently.
• Maintained accurate records of all sales transactions.
• Recognized employee achievements and rewarded top performers.
• Organized special events such as trade shows or conferences.
• Developed strategies to improve customer experience.
• Collaborated with marketing department to develop promotional materials.
• Monitored daily sales activities and provided feedback to team members.
• Analyzed sales data and generated reports for management review.
• Identified areas of improvement within the sales process.
• Conducted regular meetings with team members to review goals and objectives.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Answered customer emails and telephone requests for information.
• Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
• Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
• Met incoming customers at door to guide through showroom and sales lot.
• Filled out paperwork to register vehicles and complete sales.
• Oversaw customer test drives and demonstrated standard and optional features.
• Managed sales negotiations and financing options.
• Followed up with customers to build long-term relationships and successful referrals.
• Maintained up-to-date database of sales contacts and customer information.

• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Acquired new customers and identified unique needs to deliver relevant products.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Presented products and services to prospective and existing customers to meet client needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Demonstrated product features to align with customer needs.
• Created successful strategies to develop and expand customer sales.
• Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
• Used CRM database to track referral and appointment data.
• Developed key customer relationships to increase sales.
• Coordinated sales efforts with team members and other departments.
• Created financial forecasts and developed reports and documents on required works in process.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.

• Led organization by establishing business direction and actualizing operational plans to meet goals.
• Built strategic business partnerships by cultivating relationships with employees and experts.
• Negotiated and approved contracts between company and distributors, suppliers and other external entities.

• COO in production of fresh oil palm fruit bunches

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Inventoried and ordered supplies for office.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.