Ali Jani

• Supporting in installing, configuring, and maintaining computer hardware and software components, troubleshooting technical issues, providing technical support, and implementing security measures, help desk, Systems Monitoring, Monitoring and Incident Management.
• Installing, configuring, and maintaining computer hardware and software components, ensuring system efficiency and effectiveness.
• Troubleshooting technical issues related to hardware, software, and network connectivity, diagnosing, and resolving issues in a timely and efficient manner.
• Implementing basic security measures to protect systems and data, including recognizing security threats, and implementing security best practices.
• Documenting technical issues, resolutions, and user information accurately, and communicating technical information to non-technical personnel in a clear and concise manner.
• Adhered to industry standards, such as ITIL, and followed best practices for IT service management.
• Monitoring the performance of servers, storage systems, and network equipment to ensure they are operating optimally.
• Testing new hardware and software solutions in the lab environment to ensure they are compatible with existing systems.
• Managing backups and disaster recovery procedures to ensure data can be restored in the event of a system failure.
• Collaborating with other IT teams to plan and execute projects that involve the datacenter lab.
• Initiate, maintain, and manage critical incident phone bridges.
• Monitor and execute incident and change requests.
• WebEx, Zoom, Jira.

Cultivated a positive environment by leading and motivating staff to enhance performance.

Developed weekly schedules to optimize staffing levels and improve customer experience.

• Monitored staff performance to enforce company policies and deliver exceptional service.
• Maintained safety and cleanliness standards for guests and employees throughout the facility.
• Assisted with recruitment and training of new staff members to ensure operational excellence.
• Addressed customer complaints promptly to achieve resolution and satisfaction.
• Fostered an engaging culture promoting enjoyment for employees and customers alike.
• Executed opening and closing procedures for the facility efficiently.

strong leadership, communication, and problem-solving skills, along with a deep understanding of restaurant operations and customer service. They should also be adept at time management, organization, and adapting to the fast-paced environment of a restaurant.

Here's a more detailed breakdown:

Core Skills:

• Leadership and Management: Motivating and guiding staff, delegating tasks effectively, and resolving conflicts.
• Communication: Interacting with staff, customers, and vendors, both verbally and in writing.
• Problem-Solving: Quickly identifying and resolving issues that arise during service.
• Customer Service: Ensuring customer satisfaction and handling complaints professionally.
• Time Management: Prioritizing tasks and managing time effectively in a busy environment.
• Organization: Maintaining order in the restaurant, managing inventory, and keeping records.
• Adaptability: Adjusting to changing situations and handling unexpected challenges. Restaurant Operations: Understanding food preparation, service standards, and health and safety regulations.Teamwork: Working effectively with all members of the restaurant team.
• Detail-Oriented: Ensuring accuracy in financial reporting, inventory management, and food quality.
• Flexibility: Ability to work nights, weekends, and holidays as needed.
• Food Safety: Knowledge of food safety practices and procedures.
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