Ali Jassem
Dearborn,MI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Koja Sushi
06.2020 - 08.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Crew Leader
La Gelati
05.2022 - 07.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Supervisor
Prospect Airport Services
07.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
No Degree -
Edsel Ford High School
Dearborn, MI06.2024
Skills
- Goal-Oriented
- Negotiation
- Priority Management
- Complex Problem-Solving
- Quality Control
Languages
Arabic
Native or Bilingual
Timeline
Supervisor
Prospect Airport Services
07.2023 - Current
Crew Leader
La Gelati
05.2022 - 07.2023
Restaurant Waiter
Koja Sushi
06.2020 - 08.2020
No Degree -
Edsel Ford High School
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