Summary
Overview
Work History
Education
Skills
Voluneteering
Websites
Certification
References
Timeline
Generic

ALI JASTRZEBSKI (HAWK)

Nashville,TN

Summary

Success Engineer with 7 years of experience in Cloud-Base Software Solutions. Passionate about working with new technology trends and helping clients integrate new solutions successfully. Proven to be successful in high volume environments and while being a consultative partner to my clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Success Engineer

Riskonnect
Chicago, IL
09.2021 - 02.2025
  • Executed rapid case solutions to ensure customer success in high-volume environments.
  • Served as main contact for 15+ enterprise customers, including Fortune 500 clients generating over $100K ARR.
  • Collaborated with cross-functional teams to enhance user experience and reduce client churn.
  • Gathered requirements and partnered with product teams to deliver new functionalities and design software solutions.
  • Utilized Salesforce extensively for front-end and back-end configurations.
  • Facilitated comprehensive software product training sessions for clients.

Product Consultant / Analyst

TMC, a Division of C.H. Robinson
Chicago, IL
09.2018 - 09.2021
  • Facilitated pre-sales engagements through requirements gathering and solution design.
  • Communicated product value creatively to overcome sales obstacles.
  • Analyzed data to identify opportunities and align with business goals for John Deere and Johnson & Johnson.
  • Enhanced tracking visibility by fifty percent through improved data integrity and compliance routines.
  • Leveraged Excel, SQL, and Power BI for thorough analysis and investigations.
  • Identified redundant spending areas, achieving annual savings of $200,000 through internal analysis.

Associate Consultant

The Shelby Group
Chicago, IL
01.2018 - 09.2018
  • Facilitated strategic client meetings and workshops to establish project plans and expectations for deliverables.
  • Oversaw onboarding of suppliers for Fortune 500 clients, integrating accounts and master data from ERP to Coupa.
  • Trained clients on selecting appropriate transmission methods such as prompt, email, cXML, and EDI.
  • Conducted user acceptance testing with cross-functional business and international teams to validate Coupa functionality.

IT Intern

T-Systems
Downers Grove, IL
01.2017 - 12.2017
  • Identified sales opportunities, resulting in $150k revenue growth through tailored services.
  • Planned and executed company rollout project, enhancing productivity via imaging, upgrades, and software setup.
  • Researched Windows 10 issues, achieving 25% improvement in first communication resolutions and saving $6k annually.

Education

Bachelor of Science - Information And Decision Sciences

University of Illinois At Chicago
Chicago, IL

Skills

  • Data analysis and reporting
  • HTML and XML proficiency
  • Microsoft Office suite
  • ERP and supply chain software
  • Process improvement
  • Statistical analysis
  • Power BI expertise
  • Technical troubleshooting
  • SAP fundamentals
  • Interpersonal communication
  • Project management skills
  • Salesforce proficiency
  • Presentation delivery
  • Team collaboration strategies
  • SQL expertise
  • Pre-sales support services
  • Technology integration skills
  • JIRA and Confluence usage
  • Community engagement initiatives
  • Customer success strategies
  • Content management systems (CMS)
  • Cross-functional collaboration techniques
  • User training programs
  • CMS management

Voluneteering

  • Junior Achievement of Chicago, Educator Volunteer
  • The Borgen Project, Volunteer Organizer of Poverty Alleviation
  • Women's Impact Networking Committee, Member

Certification

  • Coupa Platform

References

Available upon request

Timeline

Success Engineer

Riskonnect
09.2021 - 02.2025

Product Consultant / Analyst

TMC, a Division of C.H. Robinson
09.2018 - 09.2021

Associate Consultant

The Shelby Group
01.2018 - 09.2018

IT Intern

T-Systems
01.2017 - 12.2017

Bachelor of Science - Information And Decision Sciences

University of Illinois At Chicago

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ALI JASTRZEBSKI (HAWK)