Ali Joyner
Dacula,GA
Summary
Voucher Specialist with over a year of experience in the housing industry and 8+ years in customer service and relations. Proven ability to excel in fast-paced environments, delivering accurate and timely results while meeting and exceeding compliance standards. Demonstrated organizational skills that ensure efficient management of tasks and resources. Capable of adapting to various situations and working effectively with clients and colleagues. Consistently surpasses operational expectations and navigates complex challenges with precision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Voucher Specialist
National Housing Compliance
06.2023 - Current
- Develop and maintain relationships with organizations and agencies.
- Processing of property changes including owner company changes, management changes, banking changes and contact changes while adhering to compliance guidelines.
- Approve and verify funding requests for properties within given deadlines while adhering to compliance guidelines.
- Accurate data entry with minimal error.
- Highly detailed reporting and organization of documents.
- Collaborated on the development of a new website and processes.
- Receive calls and make outbound calls when necessary.
Store Manager
AT&T
08.2021 - 06.2023
- Maintain store performance by coaching, counseling, and disciplining employees, maintaining performance growth plans, monitoring behaviors and appraising results
- Ensure compliance with company guidelines by performing common task such as scheduling, billing, money management, store audits, inventory and operational management, and enforcing policies and procedures
- Manages, introduces, and oversees marketing strategies to consistently improve growth company wide
- Proficiently handle escalated issues regarding customer and employee concern within a store level.
Assistant Store Manager
AT&T
09.2020 - 08.2021
- Communicate and delegate task to employees coinciding with strategic action plans developed by district managers and marketing directors
- First line of defense with handling customer disputes, employee conflict, and any concerns within the store level and responding and handling issues proficiently
- Coach and guide employees during transactions to ensure our store is achieving all goals while providing customers with best experience possible.
Education
High School Diploma -
Archer High School
Lawrenceville05.2017
Skills
- Time Management/Task Prioritization
- Communication
- Organization
- Strategic Thinking
- Customer Service
- Technical Support/Trouble Shooting
- Sales force
- Microsoft Office
- Zoom
- Attention to Detail
Certification
Certified Occupancy Specialist (COS)
Timeline
Voucher Specialist
National Housing Compliance
06.2023 - Current
Store Manager
AT&T
08.2021 - 06.2023
Assistant Store Manager
AT&T
09.2020 - 08.2021
High School Diploma -
Archer High School