Ali Khalaf
Orlando,FL
Summary
Nine years of direct experience in hospitality (timeshare and resort) management. Enthusiastic and highly skilled leader with a strong track record of success in the hospitality industry. Ability to manage multiple priorities simultaneously. Demonstrated effective communication at all levels. Strong ability to analyze and resolve problems. Proficient computer software program experience, especially Excel, Word and TimeShareWare.
Overview
12
12
years of professional experience
Work History
Manager on Duty
Vacation Village at Parkway
06.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied guest.
U.S. Front Office Manager
CLC World Resorts & Hotels
12.2021 - 05.2022
- Company Overview: CLC Resorts (Regal Oaks and Encantada) are sister properties featuring over 300 multi-bedroom townhomes located in Central Florida
- Communicate and partner with supervisors of all resort departments to ensure safe and effective decisions are consistent throughout the resort
- Attend and give feedback in cross-continental meetings during ongoing merger with Wyndham Hotels & Resorts, including updating software, training, and best practices
- Collaborate with Accounting, Human Resources, Housekeeping, Engineering, and Food & Beverage to resolve any issues and maintain high standards
- Interact with guests on multiple platforms, including third-party websites, telephone, text message, and in-person to resolve complaints and disputes while maintaining satisfactory impression with guests
- CLC Resorts (Regal Oaks and Encantada) are sister properties featuring over 300 multi-bedroom townhomes located in Central Florida
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Night Manager
Vacation Village at Parkway
09.2019 - 12.2021
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Manager on Duty
Vacation Village at Parkway
09.2016 - 09.2019
- Collaborate with partners in housekeeping, upper management, and third party companies to assist guests with their stay
- Created and implemented plan for alternatives to immediate guest compensation, including LEAST method (Listen, Empathize, Apologize, Solve, and Thank)
- Assist Front Office Manager in addressing complaints, problem solving, disturbances, special requests and all issues that arise
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Check in Agent
Vacation Village at Parkway
01.2016 - 09.2016
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
Accounts Payable Specialist
WasteFocus, LLC
07.2013 - 01.2016
- Company Overview: WasteFocus, LLC located in Feeding Hills, Massachusetts, provides help to corporations combat escalating solid waste collection and disposal expenses
- Audited invoices to maximize profits for company
- Consolidated billing & reconciliation of daily, weekly, and monthly reports
- Create & maintain change form histories
- Documented allowable price changes and followed up on any billing investigations
- Completed administrative work (mailing, filing, emailing internally and externally)
- Assisted with customer service as necessary
- WasteFocus, LLC located in Feeding Hills, Massachusetts, provides help to corporations combat escalating solid waste collection and disposal expenses
Education
Master of Business Administration -
American International College
Springfield, Massachusetts01.2013
Bachelor of Science - psychology, minor in business
American International College
Springfield, Massachusetts01.2011
Skills
- Microsoft 365
- QuickBooks
- TimeShareWare
- Clover
- Quore
- MaintenaceCare
- SafLok
- Sonim
- ADP
- Oasis
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Manager on Duty
Vacation Village at Parkway
06.2023 - Current
U.S. Front Office Manager
CLC World Resorts & Hotels
12.2021 - 05.2022
Night Manager
Vacation Village at Parkway
09.2019 - 12.2021
Manager on Duty
Vacation Village at Parkway
09.2016 - 09.2019
Check in Agent
Vacation Village at Parkway
01.2016 - 09.2016
Accounts Payable Specialist
WasteFocus, LLC
07.2013 - 01.2016
Bachelor of Science - psychology, minor in business
American International College
Master of Business Administration -
American International College
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