Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Languages
Timeline
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Ali Khan

Millersville,PA

Summary

Strategic, creative, and results-driven professional with a strong background in customer experience, team leadership, and marketing communication. Proven success in leading high-performing teams, managing operations, and driving engagement across digital and in-person channels. Skilled in analyzing customer trends, optimizing workflows, and using AI-powered tools to support content creation and decision-making. Passionate about storytelling, innovation, and using data to fuel brand growth, improve customer retention, and inform business strategy.

Overview

12
12
years of professional experience

Work History

Sales Specialist

Apple
08.2021 - Current
  • Delivered premium customer experiences by translating complex product features into clear, compelling value tailored to individual needs.
  • Consistently exceeded sales targets and customer satisfaction benchmarks across multiple quarters.
  • Recognized as a top performer in AppleCare and attachment rates, leading store metrics for several quarters.
  • Supported multiple customers simultaneously during peak traffic periods, maintaining quality and efficiency under pressure.
  • Mentored new hires and provided ongoing coaching to peers, enhancing team confidence and customer communication skills.
  • Collaborated on in-store marketing strategies and launch initiatives, ensuring accurate messaging and impactful product rollout experiences.
  • Used internal systems to track customer behavior, analyze trends, and support data-driven follow-up strategies aligned with business goals.
  • Used internal systems to track customer behavior, analyze trends, and support data-driven follow-up strategies aligned with business goals.
  • Trusted to represent the Apple brand with integrity, enthusiasm, and a solution-oriented mindset.

Sales Associate

Target
08.2020 - 08.2021
  • Delivered personalized customer experiences by actively listening, identifying needs, and recommending tailored product solutions, resulting in increased customer retention and loyalty.
  • Collaborated with cross-functional teams to streamline checkout and customer service workflows, improving speed and service quality during peak hours.
  • Utilized point-of-sale data and customer feedback to identify trends, inform product recommendations, and drive upselling strategies.
  • Ensured transactional accuracy and compliance with company cash handling procedures, consistently maintaining 100% audit accuracy.
  • Recognized by management for consistently exceeding service expectations and fostering a welcoming, brand-aligned environment.

Pharmacy Technician

Cvs Health
01.2015 - 08.2021
  • Delivered high-quality customer care in a high-volume pharmacy setting, ensuring accurate medication dispensing and patient safety while managing multiple priorities under pressure.
  • Trained and mentored new pharmacy technicians, standardizing procedures and improving onboarding efficiency to maintain consistent quality of service.
  • Played a key role in workflow optimization by identifying bottlenecks and supporting process improvements, reducing wait times and increasing prescription fulfillment speed.
  • Maintained compliance with HIPAA and pharmacy regulations, contributing to a trusted and professional healthcare environment.
  • Collaborated cross-functionally with pharmacists and healthcare providers to interpret prescriptions, resolve medication issues, and support patient-specific care plans.
  • Recognized for attention to detail and proactive communication, resulting in a measurable reduction in medication errors and improved patient satisfaction scores.

Supervisor / Pharmacy Technician

Queens Pharmacy
02.2014 - 05.2015
  • Led day-to-day pharmacy operations, balancing workflow efficiency, compliance, and patient service in a high-demand environment.
  • Supervised and coordinated a team of technicians, setting daily priorities, monitoring performance, and ensuring accountability through clear expectations and feedback.
  • Introduced improved task delegation strategies and scheduling practices that reduced bottlenecks and improved turnaround time on prescriptions.
  • Facilitated regular team meetings to foster transparent communication, resolve conflicts, and align team efforts with business goals.
  • Recognized for leadership that drove team cohesion, operational consistency, and elevated standards of care.
  • Acted as a liaison between pharmacists, staff, and customers to streamline issue resolution and maintain trust and professionalism

Sales Associate

JcPenney
08.2013 - 06.2014
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within company.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean and organized store environment, enhancing overall shopping experience for customers.

Education

Some College (No Degree) - Psychology

Millersville University of Pennsylvania
Millersville, Pennsylvania

High school Degree -

Penn manor High School
Millersville, Pennsylvania
05.2013

Skills

  • Customer Relationship Management (CRM)
  • Team Leadership & Staff Development
  • Marketing Communication & Messaging
  • Sales Enablement & Client Engagement
  • Cross-Functional Collaboration
  • Project Coordination & Task Prioritization
  • Digital Tools: Google Workspace, Microsoft Office, Slack, Zoom
  • Conflict Resolution & Performance Coaching
  • Process Improvement & Workflow Optimization
  • Time Management & Adaptability in Fast-Paced Environments

Accomplishments

    Black Belt in Tang soo Doo Martial arts

Projects

Riwaq – Educational & Community Engagement Initiative
Participating in a culturally enriching program focused on communication, interfaith dialogue, and leadership development.

  • Facilitate group discussions and educational sessions on identity, faith, and civic engagement.
  • Build cultural awareness and communication skills through immersive learning and peer interaction.

StoryMangoKids – Animated Educational YouTube Channel
Producing and managing a children's educational series that teaches cultural values, language, and kindness through storytelling.

  • Write scripts, create storyboards, and design engaging short-form episodes using Fliki, CapCut, Eleven Labs, Suno, and Kling AI .
  • Oversee all aspects of content creation, including voiceover generation, character animation, lip-syncing, and music.
  • Develop and execute basic content strategy including SEO, channel branding, and viewer engagement.

Self-Learning: Python Programming
Actively learning Python to build foundational coding and automation skills.

  • Studying syntax, logic structures, variables, and beginner-level projects.
  • Exploring use cases for personal productivity, content automation, and future technical expansion.

Languages

English
Working Spanish
Urdu

Timeline

Sales Specialist

Apple
08.2021 - Current

Sales Associate

Target
08.2020 - 08.2021

Pharmacy Technician

Cvs Health
01.2015 - 08.2021

Supervisor / Pharmacy Technician

Queens Pharmacy
02.2014 - 05.2015

Sales Associate

JcPenney
08.2013 - 06.2014

High school Degree -

Penn manor High School

Some College (No Degree) - Psychology

Millersville University of Pennsylvania

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