Ali Kromah
Houston,Texas
Summary
AI-driven automation and marketing technology professional with 6+ years of experience designing scalable workflows, replacing manual processes with intelligent systems, and enabling teams to work faster and smarter. Proven ability to partner cross-functionally with strategists, analysts, and stakeholders to identify high-impact use cases for automation and AI adoption. Strong foundation in prompt engineering, workflow optimization, and data-driven decision-making, with a passion for applying AI and LLMs to marketing, analytics, and client services in fast-paced, remote environments.
Overview
5
5
years of professional experience
Work History
Automation & AI Systems Specialist
TechNova Digital Solutions
08.2022 - 04.2025
- Designed and deployed scalable automation workflows that replaced manual processes across multiple teams, improving efficiency, turnaround time, and operational consistency.
- Applied AI-assisted workflows and LLM-based prompt frameworks to support reporting, documentation, internal knowledge sharing, and decision-making.
- Partnered cross-functionally with operations, security, analytics, and leadership teams to identify high-impact automation opportunities aligned with business goals.
- Built intelligent systems integrating APIs, automation logic, and data pipelines to enhance insights delivery and reduce repetitive work.
- Created internal documentation and enablement resources to drive adoption of new workflows and tools across teams.
- Optimized performance and reliability of automated systems through continuous testing, iteration, and refinement.
- Supported stakeholders by translating complex technical concepts into clear, actionable, business-friendly explanations.
Automation & Workflow Developer
InnovateIT Systems
01.2021 - 02.2022
- Developed automation frameworks to streamline service delivery, reporting, and operational workflows.
- Collaborated with cross-functional teams to design scalable solutions that improved visibility, data accuracy, and process efficiency.
- Built dashboards and performance indicators to surface insights for leadership and operational teams.
- Automated approval flows, notifications, and reporting processes to reduce manual effort and improve response times.
- Participated in testing, rollout, and enablement efforts to ensure successful adoption of new workflows.
Technical Support & Systems Analyst
Streamline Software Group
03.2020 - 04.2021
- Supported day-to-day system operations, configuration, and optimization across multiple environments.
- Assisted in workflow automation, data management, and reporting enhancements.
- Helped teams troubleshoot issues, refine processes, and document best practices.
- Gained foundational experience working cross-functionally in fast-paced, client-facing environments.
Education
Bachelor of Arts - Business Administration And Management
Texas Southern University
Houston, TXSkills
- Artificial Intelligence in Marketing
- Prompt Engineering (ChatGPT, Gemini)
- Workflow Automation & Process Optimization
- AI Enablement & Adoption Training
- Data Analysis & Insight Generation
- ROI & Business Impact Prioritization
- Marketing Technology & Systems Thinking
- Cross-Functional Collaboration
- Client-Facing Communication
- Reporting Automation & Visualization
- Google Workspace (Docs, Sheets, Slides)
- Remote Work & Independent Execution
Timeline
Automation & AI Systems Specialist
TechNova Digital Solutions
08.2022 - 04.2025
Automation & Workflow Developer
InnovateIT Systems
01.2021 - 02.2022
Technical Support & Systems Analyst
Streamline Software Group
03.2020 - 04.2021
Bachelor of Arts - Business Administration And Management
Texas Southern University