Ali Lak
Plano,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
9
9
years of professional experience
Work History
Delivery vehicle prep
Tesla
300 Lexington dr, Plano, TX 75075
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- In charge of lot management, charging scheduled cars, doing VRIs on vehicles that arrive and making sure the dwell time is under 24hrs, keeping the lot organized by color and making sure it looks neat, taking care of lease returns and trade-ins and transporters
- Making service tickets for cars
- Making cases for cars with logistics issues
- Getting the cars to the delivery floor on time
- Training the new employees
To-Go Server
True Food Kitchen
Plano, TX
08.2024 - 11.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
Cashier/Drive up Team
Target
Allen, Texas
10.2021 - 09.2022
- Taking orders out to customers, working at customer service desk, working on check lanes
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
Cashier
Lowe's
Frisco, Texas
11.2020 - 04.2021
- Working at customer service, taking orders out to customers, checking out customers, working at cash office
- Issued receipts, refunds, credits or change due to customers
- Processed returns and exchanges of merchandise in accordance with store policies
Customer Service Manager
Walmart
Plano, Texas
03.2017 - 10.2019
- Giving cashiers breaks and lunches, prepare the money for every register in the morning, doing the paper work for the cash office, working with customers and customer service
- Provided exceptional customer service to ensure customer satisfaction
- Developed and implemented strategies for providing excellent customer service experience
- Monitored staff performance to ensure adherence to customer service standards
- Conducted regular training sessions for staff on new products, services, and customer service techniques
Education
Associate Of Science - Engineering
Collin County Community College
Plano, TXSkills
- Great driver
- POS Systems
- Cash Handling
- Fast learner
- Returns processing
- Payment Processing
- Bilingual
- Great at problem solving
- Very social
- Customer Assistance
- Staff Mentoring
- Strong multitasking
- Sense of urgency
- Adaptable mindset
- Phone Etiquette
- Memory retention
- Cleanliness standards
Summary - Professionalsummary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Languages
Persian
Native or Bilingual
Timeline
Delivery vehicle prep
Tesla
01.2025 - Current
To-Go Server
True Food Kitchen
08.2024 - 11.2024
Cashier/Drive up Team
Target
10.2021 - 09.2022
Cashier
Lowe's
11.2020 - 04.2021
Customer Service Manager
Walmart
03.2017 - 10.2019
Associate Of Science - Engineering
Collin County Community College