Ali Macias Toro
Moses Lake,WA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Ross Dress For Less. Excelled in staff development, problem-solving, and customer service management, significantly improving team performance and operational efficiency. Skilled in staff scheduling and fostering a positive work culture, demonstrating both hard and soft skills critical for advancing store objectives.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Ross Dress For Less
12.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Scale Clerk
Skone & Conners Produce
02.2020 - 12.2021
- Provided training to new employees on company policies, scale operations, and customer service standards.
- Enhanced communication within the team by developing a standardized reporting system for sharing relevant information across shifts.
- Ensured accuracy in weighing materials by conducting regular scale calibration and maintenance.
- Improved efficiency by streamlining scale processes and implementing new software tools.
- Reduced errors in documentation by implementing a digital filing system for weigh tickets and other paperwork.
- Maintained detailed records of all transactions, supporting accurate billing and inventory management.
- Facilitated smooth workflow by effectively communicating between transportation carriers and warehouse personnel.
Busser, Hostess, Cashier
Inca's Mexican Restaurant
03.2018 - 02.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Supported team members with additional tasks, promoting a positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room inventory and replenished as necessary.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts -
Big Bend Community College
Moses Lake, WA06.2025
High School Diploma -
Warden High School
Warden, WA07.2020
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Customer Service Management
- Store operations
- Staff Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Ross Dress For Less
12.2021 - Current
Scale Clerk
Skone & Conners Produce
02.2020 - 12.2021
Busser, Hostess, Cashier
Inca's Mexican Restaurant
03.2018 - 02.2020
Associate of Arts -
Big Bend Community College
High School Diploma -
Warden High School