Ali Majid
SLC,UT
Summary
Dynamic and team-oriented IT Project Manager with 6 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with a passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
22
22
years of professional experience
Work History
IT Project Manager
Department Of Gov Operations - State Of Utah
01.2022 - Current
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Implementing SAFe methodologies for the projects, by facilitating all ceremonies such as PI planning, Retrospectives Iterations coordination meetings, and Daily Standup meetings.
- Ensure Project efficiency by developing and maintaining project Statement of Work, timelines, and suggested budgets.
- Facilitating daily stand-up meetings, sprint planning, sprint retrospectives, and backlog grooming.
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Negotiated and managed project budgets to meet goals.
- Tracking project development updates utilizing management software such as Jira, Confluence, and ServiceNow tools.
- Led cross-functional teams to successfully complete IT projects.
- Manage Project schedules, budgets, and resources.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Worked Closely with business analysts, developers, stakeholders, vendors, and other team members.
- Acting as a Scrum Master coordinating with the Product Owner, Release Train Engineers, and other team members.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
Senior Business Analyst
Department Of Workforce Services - State Of Utah
03.2018 - 01.2022
- Developed and initiated projects, managed costs, and monitored performance.
- Managed multiple projects utilizing Agile methodologies.
- utilize development management tools such as Jira and Confluence to maintain project development.
- Built successful project plans covering objectives, resources, and staffing to meet schedules.
- Help the Department of Technology team define Objectives and Key Results.
- Facilitate change requests to ensure that all parties are informed of the timeline, budget, and potential issues.
- Identified issues, analyzed information, and provided solutions to problems.
- Conduct Pre-launch testing to evaluate system issues.
- Conduct Post-launch evaluation to identify program elements issues.
- Cultivate cross-functional partnerships with other state agencies and divisions.
- Conduct Risk assessments and business impact analyst.
- Create and conduct training for customers, partners, and stakeholders.
- Compile data and report utilizing pivot tables.
Performance Review Team Auditor
Department Of Workforce Services - State Of Utah
02.2016 - 03.2018
- Audit State of Utah workers to ensure compliance with State and Federal laws and regulations.
- Worked on Federal reports data validation.
- Preparing summaries and reports of audit findings.
- Making recommendations for improvement and assessing penalties where appropriate.
- Training and Educating staff on potential audit findings and how to prevent them.
Employment Specialist II
Department Of Workforce Services - State Of Utah
11.2014 - 02.2016
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Providing case management in a meaningful, culturally sensitive, and confidential way.
- Assisted customers with job search activities and job search techniques.
- Monitor customer participation in federally funded programs.
- Assisted customers to enroll in the On the Job Training program, Training Services, Youth Services.
- Exceeded Accuracy compliance and case positive closure state goals.
- Matched clients to open positions based on skills and work requirements.
Case Worker
International Rescue Committee
05.2010 - 11.2014
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual Assessment sessions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support newly arrived refugees.
- Provided extended case management services to a diverse refugee caseload.
- Assisted refugees in obtaining self-sufficiency.
- Arrange Problem-solving staffing with refugee community providers and the social worker team.
- Ensure customer files are audit-ready.
- Provided General Admin support.
Interpreter Coordinator
International Rescue Committee
09.2009 - 05.2010
- Managed team of 17 employees, overseeing hiring, training, and professional growth of employees.
- Carried out day-day-day duties accurately and efficiently.
- Supervised work of contracted employees to keep on task for timely completion.
- Participated in team-building activities to enhance working relationships.
- Oversaw daily operations to ensure high levels of productivity.
- Coordinate with local partners and refugee community base organizations to ensure the interpreting program serves the refugees effectively.
Computer Operator and Staff Supervisor
Dar Al Shifaa Hospital
09.2002 - 04.2004
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conduct System network maintenance and provided tech support.
- Created and validated clients billing reports.
- Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Collect and analyze client feedback and propose policy and procedure enhancements.
Education
Associate of Science - Electronic And Communication Engineering
University of Baghdad
BaghdadMicrosoft Certified System Engineer (MCSE)
New Horizon Computer Center
Abu Dhabi - U.A.E.Microsoft Certified Professional (MCP)
New Horizon Computer Center
Abu Dhabi - U.A.E.Certificate - SAFe Scrum Master 6.0
Scaled Agile Inc
12.2023
Certificate - SAFe Scrum Master 5.0
Scaled Agile Inc
12.2021
High School Diploma -
Ibn Roshid
Abu Dhabi - U.A.E.06.2001
Skills
- Trend Data Analysis
- Data Summaries
- Decision Making
- Program Testing
- Project Management
- Critical Thinking
- Data Compiling
- MS Office
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
IT Project Manager
Department Of Gov Operations - State Of Utah
01.2022 - Current
Senior Business Analyst
Department Of Workforce Services - State Of Utah
03.2018 - 01.2022
Performance Review Team Auditor
Department Of Workforce Services - State Of Utah
02.2016 - 03.2018
Employment Specialist II
Department Of Workforce Services - State Of Utah
11.2014 - 02.2016
Case Worker
International Rescue Committee
05.2010 - 11.2014
Interpreter Coordinator
International Rescue Committee
09.2009 - 05.2010
Computer Operator and Staff Supervisor
Dar Al Shifaa Hospital
09.2002 - 04.2004
Associate of Science - Electronic And Communication Engineering
University of Baghdad
Microsoft Certified System Engineer (MCSE)
New Horizon Computer Center
Microsoft Certified Professional (MCP)
New Horizon Computer Center
Certificate - SAFe Scrum Master 6.0
Scaled Agile Inc
Certificate - SAFe Scrum Master 5.0
Scaled Agile Inc
High School Diploma -
Ibn Roshid
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