Ali Memminger

• Scheduling reschedule, and cancel patient appointments via phone

• Verifying patient information, insurance eligibility, and pre-authorizations as needed.

• Coordinating appointments across multiple providers and facilities.

• Handling a high volume of inbound and outbound calls professionally.

• Documenting patient interactions accurately in Electronic Medical Records (EMR) systems.

• Provide clear instructions to patients regarding appointment details, preparation, and follow-ups.

• Assist with administrative tasks such as referral coordination, medical records requests, and data entry.

• Ensure compliance with HIPAA regulations and company policies

• Checking in patients
• Faxing over reports in drs needs
• Answering phones in a professional and timely matter to insure that physicians and patients are being helped
• Calling patients to get scheduled after receiving referral through our updox software
• Obtaining pre authorization and verifications from patients insurance before being seen for their exam
• Managing written, verbal and electronic communications
• Receiving and processing payments for self paying patients
• Prepping and helping patients before being seen by tech
• Giving IV contrast if needed to patients

• Helping nurse with patients if needed/ cleaning and sanitizing area where patient was being held
• Organizing and ordering stock supplies for office
• General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending forms
• Handling payments cash and cards
• Ensure reception area is maintained and professional in appearance
• Coordinating referrals to other medical professionals
• Open and close office according to office protocol
• Scheduling patients effectively