ALI MILLER
Granville
Summary
Mortgage and financial services professional with 15+ years of experience in loan processing, construction mortgage modifications, training, and customer relationship management. Strong background in compliance, cross-functional collaboration, and managing high-volume loan pipelines while maintaining accuracy and customer satisfaction.
Knowledgeable and solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
23
23
years of professional experience
Work History
Modification Specialist
Revolution Mortgage
10.2024 - 11.2025
- Reviewed and processed construction mortgage modification requests in compliance with internal, investor, and regulatory guidelines.
- Coordinated with borrowers, loan officers, settlement agents, and internal teams to ensure timely completion of modifications.
- Collected interest and escrow shortages from borrowers at the time of modification.
- Maintained accurate loan documentation and updated internal systems to reflect approved changes.
Loan Processor Trainer
Revolution Mortgage
10.2021 - 06.2022
- Trained new loan processors on mortgage systems, tools, policies, and procedures.
- Ensured adherence to compliance standards and operational best practices.
- Facilitated monthly processor calls to promote collaboration and performance improvement.
- Provided ongoing mentorship and troubleshooting support for complex loan files.
Senior Loan Processor
Revolution Mortgage
09.2020 - 10.2021
- Managed borrower relationships from pre-approval through closing.
- Audited loan files and collected required documentation to meet closing timelines.
- Consistently met turn-time and closing deadlines with a focus on efficiency.
- Maintained working knowledge of conventional and government loan programs.
Market Manager
The Drees Company
12.2012 - 12.2013
- Educated customers on product value and community features.
- Provided market trend feedback to management.
- Utilized effective sales strategies to overcome objections.
- Built and maintained strong relationships within assigned communities.
Licensed Sales Agent / Realtor
Stouffer Realty, Inc.
01.2011 - 12.2012
- Represented buyers and sellers in residential real estate transactions.
- Conducted property showings and competitive market analyses.
- Delivered personalized client service to ensure satisfaction and retention.
Social Services Administrator / APS Intake Coordinator
Fairfield County Job and Family Services
03.2008 - 05.2009
- Supported Social Services Department operations and reporting.
- Managed APS referrals, walk-ins, and phone inquiries.
- Prepared monthly statistical and state-required reports.
- Coordinated food commodity distribution for elderly clients.
Senior Loan Processor
Vandyk Mortgage Corporation
06.2006 - 02.2008
- Determined suitable loan programs based on client financial profiles.
- Assisted loan officers with credit solutions and borrower needs.
- Managed processing pipelines for Ohio and Arizona branches.
Senior Loan Processor
Residential Finance Corporation
06.2004 - 05.2006
- Processed high-volume loan files for over 100 loan officers.
- Reviewed and audited loan packages for guideline compliance.
- Verified documentation for accuracy and completeness.
Quality Assurance / Customer Service
Kroll Background America
07.2002 - 06.2004
- Trained new quality assurance staff.
- Managed customer complaints and background documentation.
- Prepared follow-up reports for nationwide clients.
Loan Processor II
Platinum Mortgage Services
07.2003 - 05.2004
- Supported seven loan officers with an average of 15 files each.
- Contributed to a 217% increase in company revenue in 2003.
- Assisted with launch of a new out-of-market division.
Education
University of Akron
Akron, OHundefined
Columbus State
Columbus, OHSkills
- Loan Processing
- Mortgage Modifications
- Construction Loans
- Compliance
- Customer Service
- Relationship Management
- Training & Mentorship
- Pipeline Management
- Documentation Review
- Problem Resolution
- Attention to Detail
- Organization
- Collaboration
Timeline
Modification Specialist
Revolution Mortgage
10.2024 - 11.2025
Loan Processor Trainer
Revolution Mortgage
10.2021 - 06.2022
Senior Loan Processor
Revolution Mortgage
09.2020 - 10.2021
Market Manager
The Drees Company
12.2012 - 12.2013
Licensed Sales Agent / Realtor
Stouffer Realty, Inc.
01.2011 - 12.2012
Social Services Administrator / APS Intake Coordinator
Fairfield County Job and Family Services
03.2008 - 05.2009
Senior Loan Processor
Vandyk Mortgage Corporation
06.2006 - 02.2008
Senior Loan Processor
Residential Finance Corporation
06.2004 - 05.2006
Loan Processor II
Platinum Mortgage Services
07.2003 - 05.2004
Quality Assurance / Customer Service
Kroll Background America
07.2002 - 06.2004
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Columbus State
University of Akron