ALI MIRZA
Skokie,IL
Summary
Proficient duty manager bringing several years of experience and motivation to exceed objectives on a consistent basis. Experienced and proactive problem-solver successful at overseeing personnel, programs and projects. Familiar with operational requirements and best practices.
Overview
9
9
years of professional experience
Work History
Manager on Duty
Global Aviation Management Services
Chicago, IL
03.2024 - Current
- Conducted periodic drills to test emergency response procedures.
- Maintained detailed records of all security related incidents on a daily basis.
- Performed searches of passenger baggage, cargo and mail for prohibited items.
- Reviewed access control lists on a weekly basis to verify accuracy.
- Identified areas of vulnerability in existing security systems and proposed solutions accordingly.
- Implemented new safety initiatives as directed by management.
- Provided assistance in the event of an emergency situation within the airport premises.
- Inspected aircraft prior to takeoff for potential threats.
- Engaged with customers when necessary in order to resolve complaints or provide information about services offered at the airport.
- Analyzed risk factors associated with air travel operations.
- Monitored CCTV footage in order to detect any unusual behavior or activities.
- Trained new staff members on aviation security protocols, procedures, and equipment usage.
- Collaborated with local law enforcement agencies on various projects related to aviation security.
- Developed strategies to reduce wait times during peak hours at security checkpoints.
- Monitored and conducted passenger screening.
Manager on Duty
Shell Gas Station
Northfield, IL
02.2016 - 02.2024
- Experienced Gas Station Manager with over 8 years of experience in overseeing daily operations, managing staff, and ensuring customer satisfaction. Proven ability to increase sales, manage inventory, and maintain safety and cleanliness standards. Adept at handling administrative tasks, budgeting, and implementing strategies to improve operational efficiency.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Performed administrative tasks such as filing documents or preparing reports.
- Handled employee relations issues such as disciplinary action or terminations.
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Reviewed daily sales reports to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
Education
Some College (No Degree) - Computer And Information Sciences
Oakton Community College
Skills
- Team leadership & Supervision
- Customer Service Excellence
- Basic Maintenance Knowledge
- Microsoft Excel,Word,PowerPoint
- Project Managment
Timeline
Manager on Duty
Global Aviation Management Services
03.2024 - Current
Manager on Duty
Shell Gas Station
02.2016 - 02.2024
Some College (No Degree) - Computer And Information Sciences
Oakton Community College
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