Ali Mohammad
San Jose,CA
Summary
Proven leader with extensive experience in retail and healthcare sectors, notably at Hot Chicken Bite, where I spearheaded operations and team management. Expert in retail inventory management and customer service, I excel in creating positive environments and driving staff to exceed performance goals. My approach blends effective problem-solving with motivational team leadership, significantly enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
Hot Chicken Bite
12.2023 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
Front Desk Receptionist
MD STAT Urgent Care
05.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Shoe Palace
08.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
B.S. - Public Health
San Jose State University
San Jose, CAWillow Glenn High School
San Jose, CA06.2021
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Retail Inventory Management
- Goals and performance
- Team Building and Leadership
- Team motivation
- Leadership Development
- Staff Supervision
- Staff Management
- Work Planning and Prioritization
- Opening and closing procedures
Languages
Persian
Native or Bilingual
Timeline
Store Manager
Hot Chicken Bite
12.2023 - 08.2024
Front Desk Receptionist
MD STAT Urgent Care
05.2021 - 06.2022
Sales Associate
Shoe Palace
08.2018 - 08.2019
B.S. - Public Health
San Jose State University
Willow Glenn High School