Ali Muñoz

• Company operations ended in August 2026.
• Coordinated daily service operations by scheduling service calls, dispatching technicians, and managing work orders to ensure timely completion.
• Collaborated with technicians, vendors, management, and customers to ensure parts availability and address service priorities and changing operational needs.
• Functioned as the primary customer contact, delivering service updates, addressing concerns, and fostering positive customer relationships.
• Prepared quotes, invoices, and service documentation while maintaining accurate records and supporting timely billing.

• Dedicated time to parenting before re-entering the workforce in 2025.

• Provided professional, welcoming reception to clients and visitors, enhancing company image.
• Handled high-volume, multi-line phone systems, efficiently routing calls to appropriate staff.
• Delivered professional, welcoming reception to clients and visitors, reinforcing positive company image.
• Coordinated office supply orders and maintained inventory levels to support uninterrupted office operations.

• Coordinated recruitment efforts by screening applicants, scheduling interviews, and assisting at job fairs, contributing to timely hiring process.
• Prepared onboarding documentation and facilitated smooth new-hire transitions.
• Processed personnel requests, benefits forms, and payroll adjustments to ensure accuracy.
• Streamlined processing of personnel requests, benefits forms, and payroll adjustments to maintain accuracy and compliance.
• Revised job descriptions and requirements to reflect organizational needs and attract suitable candidates.

• Facilitated uniform selection and tailoring to ensure compliance with military standards.
• Executed sales, returns, and special orders with precision using POS systems.
• Organized merchandise displays to enhance visibility and support sales efforts.

GPA: 4.0