Ali Pinkert
Chilton
Summary
Dynamic professional with experience in customer service and cash management. Proven ability to build relationships and resolve complaints, enhancing customer satisfaction. Skilled in multitasking and team collaboration, with a strong focus on accuracy and efficiency in high-pressure environments. Committed to delivering exceptional service and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Cashier
McDonald's
03.2018 - 09.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server, Busser, Dishwasher
Roepke's Village Inn
09.2019 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Pet Sitter
Rover.com
06.2021 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Facilitated socialization for pets by arranging playdates with other animals, enhancing their social skills.
- Offered grooming services to pets, including bathing and brushing, to maintain their hygiene and appearance.
Environmental Services Housekeeper
Ascension Calumet
04.2023 - 10.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Behavior Technician
Caravel Autism Health
10.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Provided therapeutic activities to assist with patient development.
Education
Basic EMT - Public Safty
Fox Valley Technical College
Appleton, WI12.2022
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Skill development
- Crisis management and prevention
- Social skill development
- Self-management strategies
- Task analysis and chaining
- Problem-solving
- Intervention management
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Flexibility and adaptability
- Relationship building
- Training and mentoring
- HIPAA requirements
- Coordinating care
Timeline
Behavior Technician
Caravel Autism Health
10.2024 - Current
Environmental Services Housekeeper
Ascension Calumet
04.2023 - 10.2024
Pet Sitter
Rover.com
06.2021 - Current
Server, Busser, Dishwasher
Roepke's Village Inn
09.2019 - 05.2023
Cashier
McDonald's
03.2018 - 09.2019
Basic EMT - Public Safty
Fox Valley Technical College
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