Ali Pottebaum
Philadelphia,PA
Summary
Accomplished MSW with broad experience leading social service programs in housing, behavioral health, and community care. Skilled in managing multi-site operations, supervising teams, and delivering trauma-informed, evidence-based services. Known for blending analytical insight with compassion to improve outcomes, ensure compliance, and promote equity across systems.
Overview
8
8
years of professional experience
Work History
Director of Housing
YWCA of Bucks County
Trevose, PA
09.2023 - Current
- Provide strategic leadership and operational oversight for multiple housing programs serving vulnerable populations, ensuring high-quality, trauma-informed service delivery aligned with best practices.
- Directly manage and mentor a team of five full-time staff and additional multidisciplinary personnel across multiple sites, driving performance toward programmatic and organizational goals.
- Administer large-scale federal, state, and local housing grants and contracts (including ESG, CoC, and HAP), ensuring regulatory compliance, performance monitoring, and accurate reporting.
- Oversee program budgets and financial deliverables in collaboration with the finance team, ensuring cost-effective resource allocation and timely invoicing.
- Prepare and present grant reports, performance evaluations, and data-driven summaries to funders, executive leadership, and key stakeholders.
- Serve as the primary liaison with funders, local government, and community partners to coordinate housing initiatives and maintain strategic relationships.
- Design and implement internal policies, procedures, and staff training protocols to support compliance, quality assurance, and operational consistency.
- Contribute to agency-wide strategic planning efforts with executive leadership and the board to expand services, improve systems, and secure sustainable funding.
- Lead internal audits and continuous improvement initiatives to enhance program effectiveness and promote a culture of accountability and client-centered care.
Rapid Rehousing Coordinator
YWCA of Bucks County
Trevose, PA
09.2022 - 09.2023
- Managed a caseload of 25+ households facing chronic homelessness, mental illness, and substance use challenges.
- Conducted client intakes, housing assessments, and landlord outreach to facilitate rapid and sustainable rehousing.
- Created individualized housing stability plans and coordinated supportive services to foster long-term independence.
- Built and maintained partnerships with community stakeholders, landlords, and service providers.
Case Manager
Family Service Association of Bucks County
Langhorne, PA
02.2019 - 08.2020
- Supported 50+ clients living with HIV, coordinating medical care, behavioral health services, and community resources.
- Maintained compliance with care plans and documentation standards; updated service plans quarterly.
- Supervised transportation logistics for over 150 clients, managed vendor relationships, and tracked budget expenditures.
- Advocated for client needs across healthcare and social service systems.
Case Manager
Northwestern Community Services Board
Winchester, VA
05.2018 - 01.2019
- Provided care coordination for 40 adults with co-occurring mental health and substance use disorders.
- Conducted weekly check-ins and developed individualized treatment plans supporting recovery and stability.
- Collaborated with healthcare providers, community agencies, and legal systems to support client goals.
- Supported delivery of Medication-Assisted Treatment (MAT) and facilitated OBOT (Office-Based Opioid Treatment) services.
Education
Master of Social Work -
Walden University
Minneapolis, MN11-2023
Bachelor of Social Work - undefined
Kutztown University
Kutztown, PASkills
- Trauma-Informed Case Management
- Housing First & Rapid Rehousing Models
- Budgeting & Program Oversight
- Landlord & Community Relations
- Substance Use Recovery Support
- Crisis Intervention & Deescalation
- Documentation & Service Planning
- Cross-System Collaboration
Timeline
Director of Housing
YWCA of Bucks County
09.2023 - Current
Rapid Rehousing Coordinator
YWCA of Bucks County
09.2022 - 09.2023
Case Manager
Family Service Association of Bucks County
02.2019 - 08.2020
Case Manager
Northwestern Community Services Board
05.2018 - 01.2019
Bachelor of Social Work - undefined
Kutztown University
Master of Social Work -
Walden University