Summary
Overview
Work History
Education
Skills
Timeline
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Raza Iqbal

Kissimmee,United States

Summary

Customer-focused Eyewear Specialist with 27 years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales. Business-conscious General Manager bringing over 22 years of experience in Optical industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.

Overview

30
30
years of professional experience

Work History

Licensed Dispensing Optician

Edward Beiner
Orlando, FL
06.2023 - Current
  • Advised clients on strategies for matching particular styles and coordinating stylish outfits.
  • Engaged customers immediately to build connections and uncover specific needs.
  • Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained records related to sales for store management.
  • Recommended merchandise to customers based on needs and preferences.
  • Computed purchases and received and processed cash or credit payment.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Managed client frame selection processes and walked through lens options.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Trained and mentored 4 new eyewear specialists and continued education to keep up with current technologies.

Licensed Dispensing Optician

Warby Parker
Orlando, FL
06.2021 - 12.2022
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.

General Manager/Licensed Optician

Luxottica Retail
Orlando, FL
09.1994 - 12.2020
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.

Education

Associate of Arts - Marketing

Kensington College
London, UK
08.1990

Skills

  • Managing inventory
  • Glasses repair
  • Frames adjustment
  • Quality control
  • Team management
  • Critical thinking
  • Friendly, positive attitude
  • Flexible
  • Supervision
  • Teambuilding
  • Working collaboratively
  • Customer service
  • Communication

Timeline

Licensed Dispensing Optician

Edward Beiner
06.2023 - Current

Licensed Dispensing Optician

Warby Parker
06.2021 - 12.2022

General Manager/Licensed Optician

Luxottica Retail
09.1994 - 12.2020

Associate of Arts - Marketing

Kensington College

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Raza Iqbal