Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Hi, I’m
Ali Rhendour
Summary
Overview
10
years of professional experience
18
Certification
Work History
Al Siddiqi HoldingDoha
Branch Manager
01.2020 - Current
Job overview
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Ali Bin AliDoha
Restaurant Supervisor
01.2019 - 01.2020
Job overview
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Developed and implemented standard operating procedures to maintain smooth operations.
Salam HospitalityDoha
Captain waiter
01.2016 - 02.2018
Job overview
- Exhibited expert knowledge of beverage service standards, laws and regulations.
- Trained and managed dining room staff with diverse service backgrounds.
- Maintained updated inventory of beverages and serving supplies.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Balneo RestaurantSaadia
Barista
01.2015 - 01.2016
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Luigi RestaurantFes
Waiter
01.2013 - 01.2015
Job overview
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Edinburgh Napier UniversityDoha,Qatar
Diploma from Hospitality Management
02.2018
University Overview
University Mohammed Ben Abdallah SaissFes,Morocco
Associate Degree from English Studies
07.2014
University Overview
Skills
- Inventory Control
- Budgeting & Forecasting
- Store & Restaurant Management
- Product & Services Management
- Strategic Planning
- Project & Program Management
- Revenue Streams Generation
- Client Relationship Management
- P&L Management
- Staff Supervision
- Manage Budgets
- Oracle PeopleSoft
- Fire Safety Regulations
- Staff Evaluations
- Customer Inquiries
Certification
- MS Office Word 2013 Training - 2021
- Creating a Culture of Change - 2020
- Transitioning from Manager to Leader - 2020
- Train the Trainer - 2019
- Fundamentals of Hospitality & Tourism Industry - 2018
- Time & Stress Management - 2018
- Professional Etiquette - 2018
- Level 2 Award in Food Safety Basic Food Hygiene - 2017
- HCCP & Food Safety Training - 2016
Languages
Arabic
Native language
English
Advanced
C1
German
Elementary
A2
Malay
Intermediate
B1
French
Upper intermediate
B2
Timeline
Branch Manager
Al Siddiqi Holding
01.2020 - Current
Restaurant Supervisor
Ali Bin Ali
01.2019 - 01.2020
Captain waiter
Salam Hospitality
01.2016 - 02.2018
Barista
Balneo Restaurant
01.2015 - 01.2016
Waiter
Luigi Restaurant
01.2013 - 01.2015
Edinburgh Napier University
Diploma from Hospitality Management
University Mohammed Ben Abdallah Saiss
Associate Degree from English Studies
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